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October 7th, 2025 09:26
Precision 5560
I've just bought a Precision 5560 refurb from the DELL website. It has intermittent power isuues. Sometimes will take 4/5 attempts to turn on past the DELL logo. Once it is on it works perfectly. The ports also don't always work, it will come up with a message saying that it may not have enough power to charge it so plese plug it in the mains. Is there anything this will most likely be?
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user_f6a235
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October 7th, 2025 09:27
It can also turn off randomly. Normally when I have a few things plugged in to the ports.
PapaPee
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October 7th, 2025 13:18
Return it and get a replacement
peemints
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October 9th, 2025 00:55
Hi there,
Have you reached out to Dell directly? If you purchased it from Dell then I would see if they can give you a replacement or fix the issue if you have warranty. This is a user based forum; we aren't Dell employees.
Are you using the correct power supply? The Precision 5560 should use a 130W power adapter. You should only use Dell adapters. I've used third part chargers before and oftentimes they only put out 65W or 90W, which is not enough for this system.
I would also say to power cycle the battery, but it can be a little tricky removing the back of this laptop if you don't have the proper tools. I would start with Dell since they sold it to you.