Start a Conversation

Solved!

Go to Solution

945

September 1st, 2022 11:00

Precision 5560 service tag utility screen

I purchased a replacement motherboard from eBay as I had no warranty on the device and they didn't give me a service tag number so I am stuck and the service tag utility screen if I put the service tag associated to my computer will it allow the computer to boot up or will it lock the motherboard, I am also awaiting a response from the seller. 

4 Operator

 • 

20.1K Posts

September 1st, 2022 12:00

You really don't need a service tag on a old model. That's for computers still under warranty in case support is needed. Your old tag is gone now. It was on the old board. Just use the model number for parts or help from users here in the forum. Include your operating system when posting.

 

September 2nd, 2022 09:00

Thank you for the information the system will be running Windows 10 Pro, So I can just type the number 9 digit number on sticker of the anti static bag that it came with where it say D P/N, my concern is that I do not want to do anything that might cause the motherboard to lock and not boot. 

 

It does not  boot into the bios just directly into the Service tag utility screen and asks which the AMT mode 

September 2nd, 2022 10:00

Stuck here unsure what to doStuck here unsure what to do

September 2nd, 2022 10:00

ALT+F does nothingALT+F does nothing

No Events found!

Top