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21 Posts
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7125
October 26th, 2021 01:00
Precision 5550 slow boot up
Used to boot up in seconds (from where Dell logo appears to Windows 10 login screen appears). now it took almost 2 mins.
Drivers / BIOS are up to date.
I tried to disable all start-up items, didn't help.
I tried to boot from safe mode, yes that helped, took few seconds only.
Looked like driver issue? But don't know which caused problem.
No Events found!
mcopen
1 Rookie
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3 Posts
2
October 27th, 2021 08:00
It's caused by the latest audio driver update. Remove it and reboot and i bet it's back to normal. It's a recent audio driver that is causing it. I have already reported the finding to DELL support. Happened on an entire shipment recently from them. Ran supportassist and immediately after, the slow reboots started.
sh2sg
1 Rookie
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21 Posts
1
November 30th, 2021 04:00
Just to update, Dell released a new Audio driver A12 (v6.0.9257.1) on 30 Nov 2021, it addressed slow boot issue.
DELL-Cares
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27.3K Posts
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October 26th, 2021 19:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
sh2sg
1 Rookie
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21 Posts
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October 26th, 2021 19:00
What is wrong with Dell-Care? Keep asking me Service Tag in DM but I have responded multiple times...
sh2sg
1 Rookie
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21 Posts
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October 27th, 2021 18:00
Thank you. Indeed it is caused by Realtek Audio Driver, now I am able to boot in seconds after uninstalled this driver.
sh2sg
1 Rookie
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21 Posts
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October 27th, 2021 21:00
While waiting for the fix, I am using the old version (6.0.9098.1, A0901 Feb 2021), it does not have this problem.
chuddyni
2 Posts
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November 13th, 2021 11:00
6.0.9098.1 works for me. Thanks!
dell precision 5550
sjarman
1 Message
0
November 17th, 2021 03:00
Rolling back to 6.0.9098.1 also solved the problem for me. Many thanks.
I was skeptical because it seems to be a BIOS problem (the delay is on the BIOS loading page before Windows boot kicks in) but this seems to have fixed the problem. I can only assume that the driver installation writes something to BIOS.
Thanks again.
sh2sg
1 Rookie
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21 Posts
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November 23rd, 2021 23:00
I think you need to download and install an older version.
Scroll down to "Other Available Versions"
Yetiski
1 Message
0
November 23rd, 2021 23:00
The Rollback driver worked in the past, but recently after a Windows Update, my driver is at 6.0.9210.1 again with slow boot. Using Rollback does not work, it won't revert.
Is there any place to download the old driver ? (6.0.9098.1)
I do not find under the drivers for my PC - only the latest.
BTW, Dell, could you please fix that problem - thx.
danial.dehghan
1 Message
0
December 2nd, 2021 11:00
Thanks , it works For me, I uninstalled the latest audio driver (Realtek Audio Driver), and I installed 6.0.9210.1, A10 it worked now the speed is so fast.
Dell precision 5550