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November 13th, 2024 20:09

Precision 5530 BSOD issue related to Nvidia Quadro P2000 card

I have 5530 - i9/32gb/P2000 that has been running nicely unlit I decided to give it to a relative.

I did a "reset this PC" downloading from the cloud. I was previously in the Dev channel (11pro).

Although it appeared to reset, I began to get BSODs as I was setting it up and some of the drivers wouldn't load - either within Windows Update or using the "drivers and downloads" tool. It always seems to choke on the Nvidia driver and the Thunderbolt driver. The Nvidia control panel installs, but selecting it does nothing. I can expect a BSOD a few minutes later.

Device manager shows Windows having disabled the P2000. Removing the device (and removing the driver) works for a short time, but then it automagically reappears - always with the yellow triangle.

BIOS diagnostics shows everything (including the card) working well.

I've followed most common troubleshooting steps - including installing drivers in a particular order, reciting chants to Dell, wiping the drive and reinstalling Windows from a USB stick.

If I run all of the updates that work, then delete the device in device manager, then things appear to work correctly - until I, or the system - decide to update anything at which time the P2000 apparently reappears, windows disables it and I see the usual "power state failure" BSOD.

I guess I could physically remove the P2000 to see what happens, but it has to be some sort of misconfiguration that will make me kick myself once we figure it out as I'm sure the fix is staring me in the eye.

Any thoughts would be appreciated. Yes, the recipient could live nicely without the P2000, but right now it is a challenge and I'm that dog with a bone.

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11 Posts

November 13th, 2024 23:36

have you tried win10 and 11?

(edited)

2 Intern

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227 Posts

November 14th, 2024 01:57

Right now I'm running 11 pro - which is what I've been running for a few years. I guess I could try 10.

Running diagnostics in SupportAssist shows a PCI error and a P2000 error.

1 Rookie

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11 Posts

November 14th, 2024 02:14

did your relative drop/hit the laptop by any chance? 

2 Intern

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227 Posts

November 14th, 2024 02:47

@driv3r​ No. It was working well and I was doing a reset to give it to them. It has been connected to a Dell docking for years. 

I had an issue awhile back where it wouldn't recognize peripherals attached to the docking station, but I resolved that. Thereafter, everything was working fine.

Before I reset a machine, I always run diagnostics and everything was fine before this one was reset.

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11 Posts

November 14th, 2024 02:50

did you try reset while connected and disconnected from dock? 

2 Intern

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227 Posts

November 15th, 2024 03:30

@driv3r​ I did. 

My most recent diagnostics (via Dell SupportAssist), showed three issues

Base System

PCIe

P2000

Device manager shows the yellow triangle next to the Base System and there is also an "unknown device" that resolves back to:

ACPI\VEM_SMO&DEV_8810

I think it is clear that the issues are software related. Any thoughts?

2 Intern

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227 Posts

November 15th, 2024 16:21

I was able to resolve the base system issue by installing a diver for Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th Gen Core Processor Gaussian Mixture Model

The "unknown device" mentioned above is a chipset driver. Attempting to install that driver hangs the install and ultimately causes a BSOD.

While the Nvidia drivers (and dashboard) appear to install, trying to start the dashboard results in a frozen cursor and a BSOD.

Trying to get to SafeBoot causes a BSOD.

At some point we'll figure this out and it'll probably be an obvious, simple solution.

I do need your help to figure this out though.

2 Intern

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227 Posts

November 15th, 2024 16:33

Oh, and I used https://www.pcilookup.com/ to find the two devices that were causing issues.

Double click on the device with an issue in Device manager, go to Details, then scroll to "hardware". That gives you a cryptic description with a series of letters and numbers. Jot down the numbers after VEM (that is the device manufacturer) and the numbers after DEV (that is the device.

In my case, I plugged the VEM 8086 and the DEV 911 into PCILookup and found that it was the "Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th Gen Core Processor Gaussian Mixture Model"

A Google search then brought up the driver, which installed readily and did away with the "base system" error in both Device Manager and Support Assist diagnostics.

I'm hoping that the chipset driver will resolve the other driver issue, but I can't get it to install.

2 Intern

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227 Posts

November 15th, 2024 23:05

Reinstalled Win 11 pro again. Now I'm back to the PCIe and P2000 error again. Oh, and now my windows is unactivated due to hardware changes????!!!!!!!! I ran memory diagnostics and got this:  

Thoughts?

I/O Port 0x00000070-0x00000070      Motherboard resources

I/O Port 0x00000070-0x00000070      System CMOS/real time clock

      

IRQ 67      Microsoft ACPI-Compliant System

IRQ 67      STMicroelectronics 3-Axis Digital Accelerometer

      

Memory Address 0xEC000000-0xECFFFFFF      NVIDIA Quadro P2000

Memory Address 0xEC000000-0xECFFFFFF      Intel(R) PCIe Controller (x16) - 1901

      

Memory Address 0x90000000-0xB1FFFFFF      PCI Express Downstream Switch Port

Memory Address 0x90000000-0xB1FFFFFF      Intel(R) PCI Express Root Port #17 - A340

Memory Address 0x90000000-0xB1FFFFFF      PCI Express Upstream Switch Port

Memory Address 0x90000000-0xB1FFFFFF      PCI Express Downstream Switch Port

Memory Address 0x90000000-0xB1FFFFFF      PCI Express Upstream Switch Port

      

IRQ 59      I2C HID Device

IRQ 59      Microsoft ACPI-Compliant System

      

IRQ 16      Intel(R) Dynamic Platform and Thermal Framework Processor Participant

IRQ 16      Intel(R) Serial IO I2C Host Controller - A368

      

Memory Address 0xE9F00000-0xE9F0FFFF      Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)

Memory Address 0xE9F00000-0xE9F0FFFF      PCI Express Downstream Switch Port

      

Memory Address 0xED200000-0xED3FFFFF      Qualcomm(R) QCA6174A Extended Range 802.11ac MU-MIMO Wireless Adapter

Memory Address 0xED200000-0xED3FFFFF      Intel(R) PCI Express Root Port #1 - A338

      

Memory Address 0xC0000000-0xCFFFFFFF      NVIDIA Quadro P2000

Memory Address 0xC0000000-0xCFFFFFFF      Intel(R) PCIe Controller (x16) - 1901

      

Memory Address 0xD4000000-0xD40FFFFF      PCI Express Downstream Switch Port

Memory Address 0xD4000000-0xD40FFFFF      Intel(R) PCI Express Root Port #17 - A340

Memory Address 0xD4000000-0xD40FFFFF      PCI Express Upstream Switch Port

Memory Address 0xD4000000-0xD40FFFFF      PCI Express Downstream Switch Port

Memory Address 0xD4000000-0xD40FFFFF      PCI Express Upstream Switch Port

      

Memory Address 0xEA000000-0xEA03FFFF      Thunderbolt(TM) Controller - 15D9

Memory Address 0xEA000000-0xEA03FFFF      PCI Express Downstream Switch Port

2 Intern

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227 Posts

November 16th, 2024 14:53

Doing a new windows install got my activation back.

Using the Dell Update program gives me this:

Accordingly, this may explain some of the issues. This message pops up after Dell Update tries to update drivers, gets a BSOD and then this is there when the computer reboots.

I can't be the first one with this issue.

2 Intern

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227 Posts

November 16th, 2024 23:10

I did another re-install and now, just for grins, look at what Windows is showing as recommended installs under "windows update" - look at some of the dates.

1 Rookie

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11 Posts

November 17th, 2024 06:50

lmao, i was just going to suggest to try install an older set of driver updates, but not that old :)

2 Intern

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227 Posts

November 17th, 2024 16:09

I get a BSOD every time I try to install any Intel driver, so I'll just try a clean install of Win 10, see if I can update drivers and then upgrade back to Win 11.

I've been doing this stuff since the 8086/286/486 days and I've never run into this. When I studied IT in school (COBOL/FORTRAN etc.), my univeristy didn't own a computer, but rented time on one at the IAEA on the other side of town.

To recap:

It worked fine before I tried to reset it

It hasn't moved from its location on the desk

Pre-boot diagnostics show that everything is working

Loading any Intel driver makes the system choke. Now, it keeps trying to add an Intel driver and BSODs a few minutes after startup.

It won't go into SafeBoot mode - all I get is a black screen with a mouse pointer. Oddly enough, the mouse and keyboard (connected to the docking station) work

Very odd.

2 Intern

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227 Posts

November 17th, 2024 18:24

Win 10 loaded without issues and all of the Intel drivers loaded. NO BSODs!!!!!

There are still a couple of drivers under "other devices" missing, but the P2000 driver is there. Base system is missing.

Fingers crossed.

2 Intern

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227 Posts

November 18th, 2024 03:24

Finally found and installed all the missing drivers. Everything seems to be working as intended.

Started the Win 11 upgrade. Completed and booted up fine - back into Win 10.

Re-doing the upgrade to 11 again.

I must say that I missed the easy way to set up a computer without a Microsoft account.

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