Unsolved
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2 Posts
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521
January 20th, 2024 23:21
Precision 3541 Nvidia Quadro P620 GPU not usable
I've been having driver issues with the laptop for a while, I'd uninstall the drivers for the Nvidia Quadro P620 and the computer would would fine for a while then I would run into a BSOD crashe and after restarting the computer, the GPU would not appear in the performane section of the task manager, and an error icon appears next to its name in the Device manager, with the message "Windows has stoped this device [...](Code 43)". I don't believe its a driver problem anymore and may be a hardware issue with the video card. I had seen something searching around stating the video card was soldered onto the motherboard so I'm not sure what to do that this point.
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ejn63
10 Elder
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29.6K Posts
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January 21st, 2024 18:15
Probably best would be a clean reinstall of Windows, followed by the Intel and then nVidia drivers. If the problem persists through that, you are correct that there is no separate GPU -- if that has failed or is failing, the mainboard will need to be replaced.
https://www.parts-people.com/index.php?action=category&id=142&subid=1316&refine=motherboard
Paul_56
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2 Posts
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February 26th, 2024 21:48
@ejn63 Thank you for the advice.
10 days ago now I installed a brand new SSD so i had to cleanly install windows on it. Unfortunatelly it did not solve my problem, the same error persist. Buying a new mainboard is 500$ if i want to keep the i9 so I am going to keep using this laptop with the integrated GC.
This laptop is very prone to overheating (heat is very very poorly managed, especially with regards to the performance) I believe it's the only reason the Nvidia GC could have been damaged. Thank you DELL I guess.
ghaithdell97
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1 Message
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April 11th, 2024 12:38
same problem with me , same laptop , i try all ways you can imagine , very sad