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April 16th, 2026 10:53
Ownership Transfer Blocked — Cannot Identify Original Registrant
Hello Dell Community / Support,
I need assistance with an ownership transfer case that is currently blocking my warranty renewal.
**Device:** Dell Precision 7760
<To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>
**Current registration:** Sweden (under original retailer)
**Actual location:** Poland
**Situation:**
I purchased this workstation through a reseller in Poland and I hold a valid EU VAT invoice confirming the purchase. When I contacted Dell Sweden to renew the warranty (case reference: SR Online:Warranty Extend Upgrade-, handled by Teodor Pavlov), I was informed that:
1. The device is still registered under the original retailer in Sweden
2. Ownership must be transferred before any warranty renewal can be processed
3. I should complete the product registration via the Dell Sweden registration page
**The problem:**
- I attempted the registration but cannot identify the original company that first registered the device
- The Polish reseller I bought the laptop from is also unable to trace the original buyer
- As a result, the standard ownership transfer process is blocked, even though I am the legitimate owner with valid purchase documentation
ejn63
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30.8K Posts
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April 16th, 2026 16:19
Not without ownership transfer, which requires having the current registered owner's information.
You would be better off returning the system to the seller for a refund at this point.
(edited)
ejn63
10 Elder
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30.8K Posts
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April 16th, 2026 13:32
You have a decision to make:
1. Accept an orphan system you cannot register, or
2. Return the system to your seller for a refund.
ABernatPLOptykPlus
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April 16th, 2026 15:39
@ejn63 is there any option to obtain a extended guarantee in this case?
ABernatPLOptykPlus
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April 17th, 2026 08:21
Thanks for your definitive answer, i'll trait this a solution (not really satisfaying, but solution)
I'll prefer to keep this computer, reseller is a recognized company so i believe that my invoice is okay, i mean that if computer will break i will try to fix it by my money.
i didn't had enough money for new precision 7760 but i am satisfied with Dell omputer (it's my first dell) and next time when buying dell i'll take care about ownership in dell earlier.