Unsolved
1 Rookie
•
4 Posts
1
153
July 1st, 2025 02:44
Mobile Precision 5690
I'm trying to update BIOS for my Precision 5690.
My os is Windows 11. BitLocker is turned off on my machine.
I was able to upgrade BIOS from 1.4 to 1.6, then to 1.9.
However, the update process failed with error message "intermediate steps ...", then abord the process.
I'm stuck at 1.9. The latest BIOS is 1.13.
I tried upgrading through DELL supportasistent and through downloading standalone driver.
The same error persists.
Any help would be greatly appreciated.
No Events found!
anne_droid
3 Apprentice
•
840 Posts
0
July 1st, 2025 09:30
Hi
This may already be what you have tried, IFSO Sorry, ELSE Hope this helps...
LarryLDell
1 Rookie
•
4 Posts
0
July 1st, 2025 13:10
@anne_droid Thanks for the Info. The BIOS on my pc was not upgraded but it still boots. Do you mean I can update BIOS using the recovering procedure? It says .rcv file is only for BIOS recovery when the system won't boot.
anne_droid
3 Apprentice
•
840 Posts
0
July 1st, 2025 16:36
@LarryLDell
(edited)
LarryLDell
1 Rookie
•
4 Posts
0
July 2nd, 2025 16:04
@anne_droid The 1.13 BIOS update file has the correct hash. I verified it following your instruction. However, running the update file to upgrade BIOS still fails with the same error.
Is "BIOS recovery" my only choice now? It does not seem to say bootable USB. Is it safe to recover BIOS to a different (higher) version? Thank you for your help!
anne_droid
3 Apprentice
•
840 Posts
0
July 2nd, 2025 22:09
@LarryLDell
Apologies, but I cannot specifically say yes.
I believe that I would try and do it, but that is my choice on my hardware.
LarryLDell
1 Rookie
•
4 Posts
1
July 3rd, 2025 01:06
@anne_droid I tried BIOS recovery, tried load BIOS default. No luck, same error "the required intermediate step did not complete ..."
This issue starts from BIOS version > 1.10
I was able to update from 1.4 to 1.9. but BIOS version >1.9 fail with this error.
Does any Dell support personal have any ideas?
JRichard23
1 Rookie
•
3 Posts
1
July 9th, 2025 18:00
I have the same problem. Dell Precision 5690 BIOS update. I was able to get it to version 1.9.1. But was not able to update further to 1.10, 1.11, or 1.12. Trying from Dell Command Update, directly running the bios exe file, or F12 BIOS Update menu using exe file on USB drive. All fail with the same error: "Required intermediate step did not complete successfully."
as_string
1 Rookie
•
2 Posts
0
August 6th, 2025 14:40
I have the same issue and tried all the different ways possible for a BIOS update with the same error coming up. I also tried to install older BIOS versions and that was successful. As long as I install a version 1.9.1 and older, everything works well, any version higher fails with that same error message.
JRichard23
1 Rookie
•
3 Posts
0
August 19th, 2025 12:20
BIOS version 1.15.1 is available now and the results are the same. "Required intermediate step did not complete successfully". May be stuck on 1.9.1 forever.
as_string
1 Rookie
•
2 Posts
0
August 19th, 2025 14:56
@JRichard23 Same here. I'm planning on downgrading to all the even older versions and try to update it to a newer one from there. I can downgrade and then upgrade again up to 1.9.1, but I didn't try the whole "matrix" so to say.
JRichard23
1 Rookie
•
3 Posts
0
September 10th, 2025 16:07
My system restarted today for a windows update. When it did, it also did a BIOS and firmware update, several of them. When it was done I was on BIOS 1.15.1. No idea how it happened as it's nothing that I triggered myself.