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8 Posts
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March 19th, 2025 18:13
internal camera is not working on Precision 5480
Internal camera is not working on Precision 5480
Device exists, but no video in Teams and Camera app.
Checked BIOS settings and privacy settings.
Updated all drivers, uninstalled and reinstalled.
Tried to boot Win10 and Win11 from external boot media.
DELL changed upper part with display and camera, nothing changed.
DELL replaced motherboard and camera started worked.
But after Windows restart the BIOS updated to 1.17.1 and issue returned.
I tried to downgrade BIOS, but it remained the same.
Camera is not working.
No Events found!
DELL-Jesse L
Moderator
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17.6K Posts
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March 20th, 2025 12:49
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
slbrust
1 Rookie
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8 Posts
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March 20th, 2025 13:02
thank you. it still under warranty.
So nothing left from original laptop as upper part with display and motherboard already replaced.
Suspect BIOS, but it is impossible to downgrade. I will chat with support anyway