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July 22nd, 2025 03:11
dell wd19tbs docking station issues
hey so i bought a dell wd19tbs docking station and connected it to my laptop with usb c and no i dont have thunderbolt as i have a ryzen cpu but my issue is whenever i try to launch a game my monitor screen goes black i did some research and i think because when i run a game it switches to my dedicated gpu and cant send video output to my monitor can anyone help me please thank you.
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ejn63
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July 22nd, 2025 11:00
You'll get a response in better fashion if you provide the system model number.
Not all notebooks can output video over USB-C.
delluser4132
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July 22nd, 2025 16:54
@ejn63 it’s a asus zephyrus g14 2021 model number ga401qe db71 ca
ejn63
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July 22nd, 2025 17:19
Looks like those have two USB-C ports -- one data only and one that has video support. Be sure you're using the latter.
Does the system work with the notebook directly connected to the monitor?
delluser4132
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July 22nd, 2025 17:25
@ejn63 yes I made sure to use the type c with video output and yes the notebook works perfectly with the monitor when connected to each other directly without the dock