Unsolved
1 Rookie
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6 Posts
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22 Points
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56
May 15th, 2026 22:53
dell precision 5560 keyboard lags
Good afternoon, guys!
I'm having an issue with my Dell Precision 5560 laptop in lovely game (World of Warships).
CPU: Intel Core i7-11850H (8-core, 4600 MHz, Tiger Lake-H)
RAM: 64 GB DDR4
GPU: NVIDIA RTX A2000 + Intel UHD Graphics
OS: Windows 10 IoT Enterprise LTSC 2021
BIOS: Dell, 03/31/2026
The problem is this: the WASD keys stick (they work normally in Windows, as they should), but in games, if I hold the forward key and then press the back key—or vice versa—the key is released but the action continues for 2–3 seconds.
What has been done so far:
Reinstalled Windows 10 LTSC (the latest official release)
Reinstalled all drivers, including the chipset
Set to maximum performance
NVIDIA Optimus is configured correctly (A2000 graphics card)
All drivers are installed in Device Manager and there are no issues
No CPU drops
Latencymon showed nothing; no “freezes”
The game client was completely uninstalled and a clean copy was installed
This doesn’t happen with an external keyboard; I connected one—no issues
No FPS drops; stable at 80–100; ping is similarly 35–40
There have never been any mods on the client
I disabled the NVIDIA overlay; there is no other third-party software
Please help me figure out the problem. People online say this might be a game-specific issue and that I need to reduce the keyboard response delay (I changed it in Windows, but it didn’t help). I’ve also disabled all power-saving
The temperatures are fine; there's no stalling, and they stay between 80 and 90 degrees under full load.
As has already been mentioned on the forum, there were issues with the keyboard trigger on other models, and a fix was released for them in a BIOS update. (link on dell forums)
Shao_Hoops
1 Rookie
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6 Posts
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22 Points
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May 15th, 2026 23:19
I’m asking support not to ignore this issue on the 5550–5570 models; there must be a solution. I really hope that someone from support will read this and pass it on to the development team.
HedgeFundManager
2 Intern
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549 Posts
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6 Points
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May 16th, 2026 01:20
Some games have a slow event handler and laptop processors are not as fast as desktop varients
My 3480 seems to be fine
Shao_Hoops
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22 Points
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May 16th, 2026 10:18
@HedgeFundManager
Yeah, I agree, but there are a lot of posts about this on Reddit, and people have mentioned this issue here too, yet there are no responses from support anywhere. Although there was a BIOS update for older versions, and it fixed this problem for almost everyone.
I understand that this isn’t a gaming laptop, but a game is still an application and shouldn’t cause these kinds of keyboard issues (and here it’s more like stuttering, meaning processing delays).
Shao_Hoops
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6 Posts
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22 Points
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May 16th, 2026 11:07
I’d like to add my own observations:
The result: nothing