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May 19th, 2025 10:18
Dell precision 3571 battery sudden 0% after win 11 new update
after downloading a latest win 11 update i clicked on update and restart and then it restarted that time laptop was not connected to power and was on battery power 100% and i went to do something else when i returned it was switched off i tried to switched on but system didnot start i put in the power and then it said that battery is 0% and when ever now i plugout charger the laptop goes off.
this: powercfg /batteryreport has shown that battery is 100% charged
| 10:37:25 | Active | AC | 46 % | 22,086 mWh |
Battery report
| COMPUTER NAME | DA |
| SYSTEM PRODUCT NAME | Dell Inc. Precision 3571 |
| BIOS | 1.29.0 02/06/2025 |
| OS BUILD | 26100.1.amd64fre.ge_release.240331-1435 |
| PLATFORM ROLE | Mobile |
| CONNECTED STANDBY | Supported |
| REPORT TIME | 2025-05-1914:58:27 |
Installed batteries
Information about each currently installed battery
| BATTERY 1 | |
| NAME | DELL 0P3TJYK |
| MANUFACTURER | SMP |
| SERIAL NUMBER | 286 |
| CHEMISTRY | LiP |
| DESIGN CAPACITY | 64,007 mWh |
| FULL CHARGE CAPACITY | 48,290 mWh |
| CYCLE COUNT | - |
but in bios it says that battery is 0% charged
how can i get rid of this i have opened the laptop and removed the battery pin and pluggedin again but that has not solved the problem
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uzairnoor02
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May 19th, 2025 11:13
I have unistalled the updates but still same issue. before uninstalling the windows update i had installed new bios version so i will also try to downgrade the bios and then share if that has worked for me or not
uzairnoor02
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4 Posts
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May 20th, 2025 05:59
I have rolledback the bios but still have the same issue
uzairnoor02
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4 Posts
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May 30th, 2025 06:19
My battery health is excellent i have reinstalled windows downgraded bios upgraded bios again removed the window update but still this issue is not solved