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December 17th, 2022 00:00

Dell G7 7590 RTX 2070 Max-Q cannot be detect in anywhere.

Hello Everyone,

Hope you all doing well in this year.

I need someone to help me to explain what happening with my laptop.

The issue is one day back to 6th December 2022 I want to play the high-quality graphics game but my laptop running the game very lag, then I tried to take a look in the GeForce Experience to update the driver but it seems to be error. 
Yes after that I go and checked in Device Manager, No RTX showing anymore.

Auroria_1-1671265720655.png

 

Once I knew the RTX is missing from the windows then I tried to

  • Remove all NVIDIA driver (download from Dell Software & Driver page and also Nvidia page) and reinstall the result showing as failed
    •  Auroria_0-1671265672250.png

       

  • Reinstall Windows OS to latest version & reinstall Nvidia driver the result also showing as failed
  • Flash BIOS to the latest version (download from Dell Software & Driver page)
    • In this process, I tried check in the BIOS setting, the Discrete GPU not show up.
    • After checked, I also tried to reinstall the Nvidia driver the result also showing as failed.
  • Tried to remove CMOS battery and plug back to reset to BIOS default but the result still the same.
  • The BIGGEST part is replace the new motherboard (by technical on-site support) because support team said it might be the problem with the Graphics Card chip, but the result still showing the sameAfter replace the new one I did all step up above once again and yes the result still showing the same.

The last thing is I have run the Diagnostic Tool on computer start up and found some weird error about video thermistor showing up it say

Auroria_3-1671266356170.png

and the log about the video thermistor showing lowest at -116 c (or lower) and 121 c (or higher)

Auroria_4-1671266515179.png

I'm not sure this error is relate to my issue or not.

 

I am out of Idea to fix this issue, please someone could help me to share the experience or proper ways to fix this one.

 

Thank you in advance.

 

 

 

4 Posts

December 22nd, 2022 06:00

The issue now fixed.
The replaced motherboard is the DOA one, after replaced the another new one Nvidia is now come back.

Yay!

4 Posts

December 17th, 2022 01:00

For more information, I installed latest version of Windows 10

4 Posts

December 17th, 2022 02:00

Also check in Ubuntu 22.04 LTS (Live version) and show only Intel CoffeeLake


Auroria_0-1671271828568.png

 

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