Unsolved
8 Posts
0
50
August 10th, 2024 22:56
Dell 5480 IR Camera Stopped Functioning and Proximity Sensor Not Appearing in Dell Optimizer App
Same issues as reported here:
Dell Camera Driver on Precision 5480 Does Not Function | DELL Technologies
Dell Optimizer | DELL Technologies
Does no one from Dell monitor these threads so that issues can be fixed?
I have submitted multiple reports to Dell Support and it appears as if Dell is no longer supporting the Dell 5480. They are not releasing any Dell driver or application software updates for the model after April 2024.
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Rasheed Josh
8 Posts
0
August 10th, 2024 23:06
Dell really disrespects consumers. The Dell support experience is truly awful. Incompetent representatives that do not understand or know what they are doing, customer service supervisors that are nothing but argumentative and argue that broken Dell drivers are Microsoft's fault and Dell does not have to issue an updated driver, very limited availability hours for Dell Customer Care, support representatives cannot perform simple things such as changing an email address that no longer exists, etc.
I do everything I can to dissuade my employer from buying Dell products. Which in their case they spend over $1 MM USD per year on hardware.