5 Posts
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241
June 6th, 2023 12:00
Concerned about the new purchase of 7670
Hello dear community!
I bought a DELL 7670 laptop yesterday. Unfortunately, I was concerned that it is warm and warming up from the beginning. I installed SupportAssist and jumped out the information as below in the pictures. I also include information about the temperature. Please help what to do. The laptop was purchased from a distributor in Poland with the description Dell Outlet Scratch & Dent.
ps I will mention that the laptop was to have only damage in the form of an almost invisible dent on the back of the monitor flap...
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filbert
4 Operator
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1.8K Posts
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June 6th, 2023 12:00
The temperatures are fine, within normal range.
Regarding the power warning, there is likely a fault with at least one of three items:
It's a process of elimination to figure out where the problem lies, or at least where it doesn't lie. For example, if your AC adapter is recognized and works on another Dell laptop, then the problem is likely your charging jack or charging circuit.
Check if the light is lit at the plug end of the AC adapter or on the adapter block. And see if that light remains lit when you plug it into the laptop's jack. If the AC adapter's light goes dark when you plug it into the laptop, then the fault is likely with the jack or the circuit.
Hold F2 while booting, to enter BIOS. See if the AC adapter is recognized.
Try another genuine Dell AC adapter of at least the same wattage/amperage. If that second Dell AC adapter works, then the fault is likely with your AC adapter. If it doesn't work, then the fault is likely with the jack or the circuit. The jack is a relatively inexpensive item that is not difficult to replace for someone experienced in working on laptops.
If a good AC adapter and a new jack won't work, then the fault is likely with the charging circuit on the motherboard, which would normally require replacement of the motherboard.
Also, it's worth trying a reset:
There is a centre pin in the adapter's plug (the end that connects to your laptop's jack/port). If that centre pin is broken or bent, then that is the cause. If it's bent, you could try gently to straighten it. If it's not bent, clean out the connector with Q-tip and 99% alcohol, and do the same to the jack.
Run Dell Diagnostics:
Press and hold F12 while booting to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components. Choose to run extended tests.
Synthclay
5 Posts
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June 6th, 2023 13:00
Thank you very much for the answer and so extensive. I am immensely grateful.
The power supply (180W) I have looks like below, but I don't see any light on. Should this model have it?
Synthclay
5 Posts
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June 6th, 2023 14:00
More about temperatures. Somewhere I saw that at rest the temperature should be around 30C degrees. And here idle is almost 50C degrees...
Synthclay
5 Posts
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June 6th, 2023 14:00
Unless the indicator is a lamp at the entrance.
I'm sorry to write this, but I'm bitter ... A lot of money for flaws that are from the very beginning ...
filbert
4 Operator
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1.8K Posts
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June 6th, 2023 14:00
It's never going to be 30°, unless you are in a very cold room. Your room temperature could be 22° to 25°, and there's no way that a laptop can function with only an additional 5° to 8°. 50° is not a problem at all.
Yes, that is the light at the plug end of the AC adapter, that I mentioned in my first post.
You now need to work through the list of diagnostic steps that I gave you, to discover where the fault is.
Synthclay
5 Posts
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June 7th, 2023 01:00
Thanks again good man. Is the use of a laptop compromised in any way?
Through SupportAssist and when starting the laptop, it does not detect any errors regarding the power supply ...