BSOD in Precision 5530

Question

Hello.

I have a Precision 5530 and, approximately, 2 months ago, I'm getting BSODs with the error code irql_not_less_or equal and tcpip.sys driver. I have all the drivers updated with Dell SupportAssist, and also Windows Update is up to date, and I have no idea of what can be causing the issue.

I have run a HW test and it reports that the battery is reaching the end of its life cycle. But I don't know if this can cause the BSOD.

Is it possible that someone can help me to fix the issue? I have

Thanks.

Chrl · Answer

Adding some lines from the minidump file generated (and sorry for posting like this, I think I cannot upload a file):

8: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff801341993e4, address which referenced memory

BUGCHECK_CODE:  d1

BUGCHECK_P1: 28

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff801341993e4

FILE_IN_CAB:  012825-17640-01.dmp

FAULTING_THREAD:  ffffc10c72fc60c0

READ_ADDRESS: fffff801a07c34b0: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 0000000000000028 

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

TRAP_FRAME:  fffffe02e3b067e0 -- (.trap 0xfffffe02e3b067e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000c5b rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff801341993e4 rsp=fffffe02e3b06970 rbp=fffffe02e3b06be0
 r8=ffffc10c86bb8130  r9=ffffc10c86bb8130 r10=000000000002beae
r11=fffffe02e3b066d0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
tcpip!IppDereferenceNlClient+0x4:
fffff801`341993e4 488b4128        mov     rax,qword ptr [rcx+28h] ds:00000000`00000028=????????????????
Resetting default scope

YMBOL_NAME:  wfplwfs!LwfUpperRecvNetBufferLists+a20

MODULE_NAME: wfplwfs

IMAGE_NAME:  wfplwfs.sys

IMAGE_VERSION:  10.0.26100.1882

STACK_COMMAND:  .process /r /p 0xffffc10c5a6d0040; .thread 0xffffc10c72fc60c0 ; kb

BUCKET_ID_FUNC_OFFSET:  a20

FAILURE_BUCKET_ID:  AV_wfplwfs!LwfUpperRecvNetBufferLists

OS_VERSION:  10.0.26100.1

BUILDLAB_STR:  ge_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {dfdd0fc0-2463-5960-7ee8-13d3302c3ce1}

Followup:     MachineOwner
---------

Precision Mobile Workstations

BSOD in Precision 5530

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