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March 3rd, 2022 04:00

Black screen on Precision 5760 and Ubuntu 20.04

Hello

I sometimes get a black screen when using my laptop. Everything else (sound, etc) works but the screen goes black. It only happens when I'm using the built-in screen, never happens when using a connected screen.

I'm using Ubuntu 20.04.4 LTS and querying the journal with "journalctl -o short-precise -k -b -1" shows:

kernel: i915 0000:00:02.0: [drm] *ERROR* CPU pipe A FIFO underrun

Anyone has any idea what causes this?

 

July 11th, 2022 02:00

I recently updated to Ubuntu 22.04 and that seems to have solved the issue.

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88 Posts

March 4th, 2022 17:00

When does this happen?

Does this happen in sleep mode or after you wake it up from sleep mode?

March 7th, 2022 00:00

Most often during online meetings(!) or when I'm working. I've tried to reproduce it by streaming a fireplace for 2 hours but that worked without any issue

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March 24th, 2022 05:00

I just got this laptop and am regularly experiencing the same issue when running Ubuntu 20.04. It does not happen with Windows, so the hardware is not faulty.

I have to close the lid and then open it again for the issue to go away. It'll happen while I'm actively using the machine, it's not a side effect of it going to sleep or something.

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