Battery draining rapidly on laptop while connected to charger

Hello,

We run a fleet of Dell computers and have recently started running into an issue with 2 of our machines in which they rapidly lose power/battery while connected to AC. The issues happen randomly sometimes a week apart. 

The machines -

• Precision 5570 / Windows 10 Pro
• Precision 5680 / Windows 11 Pro
  

Here is an example of what we are seeing below I ran a powercfg battery report about 10 minutes apart showing the battery continuously draining while on AC.

We have swapped power adapters, installed all available Dell and windows updates, configured Modern Standby Mode per Article Number: 000143524, and some other random recommendations found on Dell and Windows forums with no luck. 

We have a ticket open with Dell on both of the laptops. We have run the ePSA and the diagnostics are finding no issues with hardware. Dell is wanting us to reinstall the OS on the machines which we will do however I wanted to see if the community had any help to offer us while we get these devices shipped to us from our remote workforce.

Thanks!