3 Monitors

I actually got it working now. Thanks for the help. I appreciate it!

IROC1985,

Thank you for the update.  We are happy to hear that you resolved the issue.  

Hi DELL-Cares or DELL- Jesse L,

I also use the docking station K20A001 and am having issues with 3 monitors. I don't use the primary monitor on my tablet DELL (Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz 1.90 GHz). These are my 3 external monitors:

1. LG Ultragear 1920x1080

2. HP Z24i 1050x1680

3. Dell SE2717H/HX 720x480

I cannot get that 3rd monitor to use finer resolution. Is the problem the docking station limitations? Is there a way to balance out the resolutions (maybe taking away from the others) to get it as close as possible to standard/finer resolution? Please help. 

@EddieAv  The K20A001 is a regulatory code, not a product model.  Can you check whether you have a WD19 or a WD19TB?  Those are product models, and you should see one of those printed on the underside of the dock.  Please also specify the model of your actual system.  Just knowing the CPU model as you posted doesn't provide quite as much useful information.

But if you have a regular WD19 rather than a WD19TB, then based on the age of your CPU, it's very likely that the as-designed maximum display setup you can run through a regular USB-C dock like the WD19 is dual displays at 1920x1080, with no ability to run three displays at meaningful resolutions.  This is related to the video bandwidth available between the system and dock.  If on the other hand you have a WD19TB, which is a Thunderbolt dock, and you ALSO have a Thunderbolt-capable system, then you should be able to run triple 1080p easily, but in that case it's possible that your system is not currently using the WD19TB in actual Thunderbolt mode, in which case it might be performing like a regular WD19 and therefore limited to dual 1080p.  But that would be fixable.

And even if your equipment combination does turn out to make triple 1080p through the dock impossible, then depending on your system model, there might be an option to run the third display some other way that would allow all three displays to run at their native resolution -- such as connecting one display directly to your system rather than through the dock.  But I would definitely not recommend trying to run all three displays in some sort of "compromised" resolution.  Even if that were technically possible to achieve, running LCD displays below their native resolution introduces scaling artifacts, which can create blur that is especially apparent with text, and in addition to not looking very good, it can increase eye strain.

Hi There, We see that you had contacted us recently regarding issues with your computer, and our experts have been waiting for your confirmation on the outcome of the suggested steps/ provide the requested details, this service ticket is currently in-progress. Please reply to this message, so we can keep you posted with further updates on the service status.

Hi, We want to make sure your system is working fine and hence following up. Having said that, we do not want to disturb you with numerous messages. We will wait to hear from you to continue the conversation. Also, if we do not receive a response, the case will be archived. To re-open the case, just drop us a note at your convenience, and we will be happy to help you.

Regrads,

Paventhan M

Hi,

 I got my solution of connecting multiple monitors without any errors. Thanks for sharing solutions here.

Thanks