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August 27th, 2024 04:21

T7910 BISO issue: no display, version A34

Hi,

My T7910 has no display. I saw many no display issues in Dell official forum. I do think this not an issue of hardware but software firstly: the BIOS.

Here are reasons:

  1. If I remove battery on MB and poweroff and discharge totally, I can get display with press F1/F2/F5 messages on display. This means, the display hardware works. But why no diaplay when I reboot again ? isn't it a software (BIOS) issue firstly ??
  2. If the display hardware works, the BIOS should ALWAYS display messages to users to help diagnostic. I saw many no display issues on Dell Workstations, some are memory module issues, some others. But if the display hardware is ok, why the BIOS cannot display the error message but let users guess and replace components?

So, please show messages in BIOS as possible as you can. Please and Thanks!

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8 Posts

August 27th, 2024 04:38

And, why F12 boot menu gone? Even there are some issues in hardware, I still want to boot from USB disk to see what's happend.

Before getting above screenshot, I've pressed F12 again and again, but the boot menu not shown.

And, there is no hard drive indeed, but I've insert USB disk and the BIOS can identify id successfully.

So, I want to boot from USB disk in which the Windows PE deployed. But I have no change since the boot menu gone, even I've preesed F12 again and again.

(edited)

9 Legend

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8.1K Posts

August 27th, 2024 04:40

You are talking about a 10 years old workstation that is considered end of life.  BIOS version A34 was the last release in November 2020.  Dell stopped supporting this EOL workstation.  

In your case, let replace the coin cell battery with a fresh new CR2032.  Reset CMOS with the jumper.  Adjust time/date and hardware settings, then test again.

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8 Posts

August 27th, 2024 05:38

The coin cell battery voltage is 3.0V as I measured. Anyway, I'll replace a new one and see what's happened next.

You are talking about a 10 years old workstation that is considered end of life.  BIOS version A34 was the last release in November 2020.  Dell stopped supporting this EOL workstation.  

That's OK. Then I can communicate here with other Dell old users who are not EOL.

(edited)

9 Legend

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8.1K Posts

August 27th, 2024 05:51

The statement about Dell stopped supporting end of life system was in response to your request:

So, please show messages in BIOS as possible as you can. Please and Thanks!

Therefore, support from Community users is all you are going to get.

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8 Posts

August 27th, 2024 06:04

@Chino de Oro​ Yes. I agree. Thanks!

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August 28th, 2024 03:36

What I guessed, it's correct. It's the bug of BIOS.

The K1200 card works on T7810. So I moved it to T7910.

But there is no display on T7910. That's the reason I created this thread.

Flollowing post inspired me: Dell bioses have some bugs with GPU autodetect. So I use another card P600 on T7910, the display works!

https://www.dell.com/community/en/conversations/precision-fixed-workstations/dell-7910t-with-nvidia-quadro-k4200-gives-black-screen/647f91b4f4ccf8a8de3486f4

Since it's a bug of BIOS. Any reply in this thread shouldn't be Marked as Accepted Answer before fixing it officially.

9 Legend

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8.1K Posts

August 28th, 2024 04:44

Don't worry too much if this thread will be having an accepted answer or not because ten of thousands of the T7910's owners out there are still enjoying their workhorses.  You can hardly find or count how many thread/user are awaiting for a BIOS fix.

It seems that your no display issue was resolved by testing with a different video card, not with a BIOS fix.  But the main query of this thread is asking for an official BIOS fix.  A glitch or a bug was commonly used when a person did not know the exact cause of a problem.  To identify the issue, Dell engineers and programmers must be able to recreate the problem(s).  If the issue was specific to your system only, there is no issue to fix even if Dell want to.

The goal of our community is helping members solving computer problems, especially for those with systems out of warranty.  Only about 1 out of 10 users or less would come back to report the results and closing their threads with accepted solutions.  Accepted solution or not, your thread of requesting BIOS fix may not help any of T7910 owners with system issue.  Hence, I (we) don't expect much out of you either.

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August 29th, 2024 05:51

@Chino de Oro 

To identify the issue, Dell engineers and programmers must be able to recreate the problem(s).

Re-producing is easy. Just need to flash BIOS A34 and insert K1200 card into T7910.

It seems that your no display issue was resolved by testing with a different video card, not with a BIOS fix. 

It's just a workaround. I still want to use K1200 card on T7910. But no display now.

The root cause is still in BIOS: Why K1200 works on T7810 but T7910?

The goal of our community is helping members solving computer problems, especially for those with systems out of warranty

So, are you an employee of Dell? I saw you posted many many responses in this community.

For K1200 card no display on T7910 issue, it's better if there is explaination from Dell offically. Or better more, releaseing new BIOS version to fix it.

But I know, T7910 is out of support from Dell. 

I'm an engineer. I don't stop at solving. I need to figure out what's going on, the root cause, one the other hand.

(edited)

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