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1 Rookie

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3 Posts

58

January 13th, 2025 22:17

Precision T3500 BSOD randomly

Hello. My Dell Precision T3500 keeps BSOD for last week or so. It first did a hard shut off without a blue screen while watching a video on vlc, then a few days later while on YouTube, then when I tried to play a video game twice. After the first time, I went in and lowered the games graphics and the game actually crashed to desktop and then BSOD and it's been doing BSODs since. It now will do it when idle after logging in(at least 10 times), sometimes immediately,  sometimes after a few minutes. And then just now it was running fine again for over an hour and then BSOD.

The temps were a little warm when I checked after the game crash, like 60C. But opening it up on later crashes it seems fine. All the fans spin, nothing feels hot. No beeping codes. It reads the visual code 123 on the machine while in Bios but the manual just states that as "other failure" and it only appears in bios.

I checked the graphics drivers are up to date and the Bios. Mem test in Bios was good. The test on ssd I are also good.

Event viewer keeps just giving me these errors:

tcsd_win32.exe depends on TBS. This service may not be installed.

The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.

And that MEMORY.dmp file was made

When I try to open the dmp file in WinDbg it says I don't have permissions. And I can't figure out how else to view it.

Here's the currents specs

Windows 10 pro

Intel xeon cpu w3670 3.20ghz

20 gb ram ddr3

AMD firepro w5100

Samsung ssd 870 Evo 2TB

Bios A17

I cannot figure out how to get into safe made if that's even possible.

The only thing I could think to try besides posting here is to separately test the parts.

10 Elder

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29.6K Posts

January 13th, 2025 22:20

Download a copy of WhoCrashed and run it  -- it will point you toward the cause of the blue screen.

7 Technologist

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9.1K Posts

January 13th, 2025 23:00

First, replace the size 2032 motherboard battery.  I had random freezes and BSOD's when the battery was bad on my 3620.  Couldn't even reload OS when I thought that was it.

1 Rookie

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3 Posts

January 14th, 2025 21:46

Update:

I was able to find a way into safe mode and the computer ran for overnight without a crash so I think it's a driver problem.

WhoCrashed read errors:

DPC watchdog detected a pronged run time at IRQL of DISPATCH_LEVEL or above.

KERNAL SECURITY CHECK FAILURE

KERNAL AUTO BOOST INVALID LOCK RELEASE related to mountmgr.sys

Not sure where to go from here besides checking random drivers.

1 Rookie

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3 Posts

January 14th, 2025 21:47

@ejn63​ Thank you for the suggestion.

I posted an update below.

7 Technologist

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9.1K Posts

January 15th, 2025 03:29

Test or replace the battery, then see if you're still getting random error msgs.  Bad batteries do cause unseemingly related problems, including erroneous error msgs.  Bad batteries affect BIOS and therefore PC operation.

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