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February 2nd, 2024 15:15
New 3660 "won't see" second hard drive, even in BIOS
A working 10gb hard drive I put into my new Dell 3660 won't show up, not even under Storage in the BIOS. It won't power up. I've tried everything I can think of:
- - used the other HDD drive bay
- - tested the HDD in old PC (was fine)
- - tested both drive bays with 3 different HDDs (all worked, so cables were fine)
- - updated BIOS with latest website file
- - turned off secure boot
- - ran full diagnostics (all clear)
- - performed "hard" reset (took out battery, flea power etc)
- - updated BIOS with CC (which was newer?)
- - downgraded BIOS with website file
The hard drive is working, the new PC is working. Why won't it power up this hard drive? Anyone have any ideas?
Here's some images:
- Config and onboard NVME look fine: https://imgur.com/Q2k9qjH
- More config, all default](https://imgur.com/rOTRm1G)
- [Both quick and advanced tests seem ok](https://imgur.com/6qYZwwD)
- [DIsk management on new 3660 pc - not seeing the HDD](https://imgur.com/T4YOwoc)
- [Pic of actual HDD in lower drive bay. Looks ok.](https://imgur.com/vFlUoZF)
- [BIOS setup > Storage a](https://imgur.com/vHQb81L)
- [BIOS setup > Storage b](https://imgur.com/03Li7tE)
- [BIOS setup > Storage c (note it doesn't even see the hard disk plugged in.](https://imgur.com/9M6UJw4)
- [BIOS setup > Storage d (it does see the NVME)](https://imgur.com/2gI38FM)
- BIOS setup > Storage, with 2 other HDDs in the two drive bays](https://imgur.com/h0SXEWA)
- [The 10gb HDD in my old PC, seems fine: https://imgur.com/q3i6mYz
- [Here it is in HDTune, seems ok: https://imgur.com/unYYD57
- [Again, on the Info tab: https://imgur.com/fCMylqz
Any help is very appreciated!
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Chino de Oro
9 Legend
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8.1K Posts
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February 2nd, 2024 21:13
Just a wild guess here. If the drive was from an external enclosure, maybe it has a 3.3v pin, with ability to disable power to the hard drive. On the 15 pin power connector, it's the third pin that delivers a 3.3v signals that disables the drive. Covering it with a small piece of non-conductive tape (Kapton tape) to prevent that third pin from making contact with the power cable.