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April 22nd, 2025 14:37
Dell Precision 3460 Desktop SFF - BIOS Update Stuck at 0% due to External USB Bluetooth Adapter
This morning, I found that multiple computers were stuck at 0% during a Dell BIOS firmware update triggered by scheduled Windows Updates. The update proceeded successfully only after I removed the TP-Link UB500 Bluetooth 5.0 USB adapter from each machine.
Is there a way to permanently resolve this issue?
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mazzinia_
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April 22nd, 2025 19:16
Hello,
I see this as something that should be addressed in 2 steps.
Step 1 : signal this issue to Prosupport (I'm assuming the computers are under warranty still) personnel, so that they can escalate it.
Step 2 : open a complaint with Microsoft ( since imho MS should not be the one deciding if one needs a bios update )
vane0326
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April 22nd, 2025 20:33
@mazzinia_
I've done some research online, and it appears that issues with external USB adapters and BIOS updates have been ongoing for some time now. Contacting ProSupport likely won’t resolve this, as it seems to be a deeper firmware compatibility issue. Hopefully, someone from Dell’s BIOS Engineering team—part of the Client Product Group (CPG)—will see this post and investigate further. For reference, here’s another thread from a few years ago that has a similar issue. Clearly, this is a persistent problem.
Dell Precision 3650 BIOS Update Freezes with TP-Link USB500 Bluetooth adapter
This is not a MS issue. Let explains how this works: Dell submits drivers and firmware updates to Microsoft's Windows Update Catalog, making them automatically available to systems that match the corresponding hardware. These updates are then distributed through Windows Update, which offers a centralized and reliable method of keeping systems up to date —without requiring separate tools like Dell Command | Update.
In my case, I schedule my users' machines to download and install available Windows Updates - along with Dell updates at a specific time once a week.
(edited)
mazzinia_
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April 22nd, 2025 20:40
@vane0326 Maybe someone of that group will see this post, but my idea about using Prosupport was to have them signal the issue to the appropriate group
And about not being a MS issue, depends. If you didn't block windows from performing drivers and bios updates, is not an issue that can be linked to MS.
But I assumed that those were blocked and the local support would have decided if updating a driver or the bios (because that's how I do).
And last month I got pushed a 5 steps bios update even with all bios and driver updates blocked by policy on windows 10