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July 3rd, 2025 01:43
Dell Data Wipe feature automatically set ATA security passwords on brand new drives during secure erase process, making drives inaccessible
I performed a secure data wipe on 2 brand new Seagate IronWolf drives using the built-in Dell Data Wipe feature in BIOS on my Precision Tower 3620. The drives had no passwords set prior to this operation and were functioning normally.
After completing the Data Wipe process (which included "Wipe on Next Boot" option), the system now prompts for hard drive passwords via "Dell Security Manager" during boot. The drives are completely inaccessible and the system states "Hard-drive #__________, the system internal HDD-0 (and HDD-3), is protected by a password authentication system."
Steps that led to the issue:
- Installed 2 brand new Seagate IronWolf 6TB drives (no prior passwords)
 - Accessed Dell BIOS Data Wipe feature to wipe ssd to use as boot drive
 - Selected secure erase option with "Wipe on Next Boot"
 - System completed wipe process
 - Upon reboot, drives now require passwords that were never set by user
 
System: Dell Precision Tower 3620 BIOS Version: 2.6.1
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bradthetechnut
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July 3rd, 2025 02:32
Unless by chance those drives can be reformatted in Disk Management, which also wipes it, the brand new drives might already be done.
Since in warranty service can't be had on a 3620, may be reach out to Seagate and see what they say.
Not too many options.