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December 26th, 2024 19:35
Crash to Black Screen on 3D intensive use - Precision 3630 - AMD Radeon Pro WX 7100
I'm going to include the obligatory system info; everything is up-to-date; clean install of Windows as of a couple of days ago, all drivers, etc. plugged in where required.
During 3d modeling or gaming, irrespective of app, the system crashes to black screen when loads get high. This has been since the PC was new-ish and still definitely under warranty - whatever the problem was and is, it's pretty well cooked in. This is a consistent problem.
Variables: running at lower resolutions, level of detail, anti-aliasing, etc are all helpful in reducing crash frequency. Dial up the load, run at 4K with high settings, PC guaranteed to crash within seconds.
There is and always has been a surging of graphic performance; with a steady view (otherwise not moving the viewport perspective) the content output runs fast-slow-fast-slow with regard to FPS; you can have hands off controls and the action on screen runs smooth then slow and is very regularly cycling like this. Then during movement it's the same way of surging fast slow fast slow; the cycles are very regular to the eye; less than a second between slow and fast, over and over again.
Tried with Dell support before end of warranty and only got as far as "we need you to reinstall Windows" as this is a work machine and having out of service was never really an option. Tried with AMD support who offered "update and cleanup your drivers, then call Dell."
Setup is dual-monitor; Viewsonic VS16006.
This whole scenario really not cool and hoping for help!
mazzinia_
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December 27th, 2024 10:57
Hello,
it would be a good test, using a different gpu. My feeling is that the installed gpu has a thermal issue ( best case scenario has badly applied thermal paste ). Again, this is just my feeling.
( imho the gpu should have been swapped under warranty, ideally )
JasonR1234
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December 27th, 2024 17:50
@mazzinia_ i can see that - thank you for your reply.
mazzinia_
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December 27th, 2024 20:16
@JasonR1234 www.portableapps.com , downloqd GPU-Z portable
https://portableapps.com/apps/utilities/gpu-z-portable
, launch it, switch to the 2nd tab ( sensors ) look at temp etc.... then launch something intensive and keep an eye on what happens, especially memory and gpu temperature, and board power draw.
mazzinia_
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December 27th, 2024 20:21
And here are tested references for operating temps
Radeon Pro WX 7100 Clock Rates, Temperature & Noise
(edited)
JasonR1234
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December 27th, 2024 20:54
@mazzinia_ I've been using HWMonitor for sensor data. After a half hour of 3D processing at 1920x1080, the GPU is stable at:
CPU is pegging at 100 `C; 32% utilization; of 32GB installed ram max util is 57% max.
I tried some of the DirectX benchmarks from 3DMark running HWMonitor at the same time and the system crashes at about 95W through the GPU/board. PSU is Corsair XM750; max system draw peak CPU inrush is about 150W.
I think, you're right about it being a heat problem or at least heat-related! I'm going to take the GPU board apart and see about re-doing thermal paste, and let you know how it goes.
Good article from Tom's Hardware, thank you and for your help!!
(edited)
mazzinia_
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December 27th, 2024 21:34
100C for the cpu is a tad high. I would personally consider to put new thermal paste.
94/97 for the gpu seems high, too. That article mentioned a bit over 90 but with a pre production bios, while under load with the stable bios ... around 80something