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3 Posts
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629
June 15th, 2021 08:00
Unable to see Seagate drives on PowerVault MD1200
I have a Dell Precision 7920 running WS2016 that is going to a Powervault MD1200 connected with a LSI SAS 3000 series adapter. I have Seagate ST33000650SS SCSI disks that are installed but won't show in disk management. They show in device manager but with a warning icon like they need drivers or firmare updated. I try to install the correct firmware/drivers from Dell but get a 'the operation was aborted because retrieving the logical drives status failed' error. Any thoughts? Thank you.
Dell-DylanJ
4 Operator
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2.9K Posts
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June 15th, 2021 13:00
Hello,
The 7920 isn't supported here, and I don't believe supports external facing controllers (I don't support workstation units, I may be incorrect). This may be part of the problem. If you'd like to share the Dell part numbers of the disks, I can check to confirm that the storage enclosure supports the disks. Questions about the 7920 would need to be asked on the Precision workstation board, though.
defaultuser100
3 Posts
0
July 13th, 2021 11:00
Ok great, but the disks are the Seagate ones I listed above. What other information do you need?
DELL-Charles R
Moderator
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4.7K Posts
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July 13th, 2021 12:00
Hello defaultuser100,
As per your product details, we see that you are a Federal customer. Unfortunately, due to Federal contractual requirements Social team will be unable to assist you. Please contact the Federal Support team on 1-800-822-8965.
One tip I can give you, for bangs in the Device Manager - Make sure your Chipset driver is up to date.
Note WS2016 is not supported on Precision 7920 Tower
https://www.dell.com/support/home/en-us/drivers/supportedos/precision-7920-workstation
Unfortunately that is the most I could assist you on the forum and probably more than is allowed.