TL4000 if job backup exec run on drive 2 and 3 it make a tape as bad media

Question

If I run backup exec on drive 2 & drive 3, the tape will be detected as bad media and job will be failed,

error on backup exec is "A backup storage read/write error has occurred. If the storage is tape based, this is usually caused by dirty read/write heads in the tape drive. Clean the tape drive, and then try the job again. If the problem persists, try a different tape. You may also need to check for problems with cables, termination, or other hardware issues."

Issue from TL4000

Attention : Drive Warn or Crit Tape Alert flag

            Event Code:                      0x84 - tape alert
            Element number:                  0x13, 19
            Drive number:                    0x02, 2
            Tape Alert Flag:                 0x27, 39

This message was generated automatically from
IBM      3573-TL

but if I run the job on drive 1 and drive 4 the job run normally and no bad tape detected and also don't have email from TL4000.

DELL-Josh Cr · Answer

Hi, Did you try cleaning and a new tape?

Afdhal · Answer

Sure, I have cleaned the tape, and Change to new tapes also same,

If I try to clean the tape use drive 2 it will error detected the tapes is dirty and clean failed. And then drive 2 status will showing writing error and need to cleaning require. And then while drive 2 running the tapes automatically detected as bad media and many email come from TL4000

ERROR

Attention : Drive Warn or Crit Tape Alert flag

            Event Code:                      0x84 - tape alert
            Element number:                  0x23, 35
            Drive number:                    0x04, 4
            Tape Alert Flag:                 0x27, 39

This message was generated automatically from
IBM      3573-TL

tapelibraryfixer · Answer

Drives look like they may have head faults

DELL-Josh Cr · Answer

Is it under warranty?

Afdhal · Answer

Hi Josh Cr warranty already expired, but now going to extend that,,  so can I give you the dump file for checking,  I appreciate for your help. Thanks

PowerVault

TL4000 if job backup exec run on drive 2 and 3 it make a tape as bad media

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