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SM

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October 23rd, 2024 20:26

the nas web manage interface of pv nx3500 can't start after power outage,

Hello there,

I have an old pv nx3500, the nas web manage interface can't show after power outage, the NAS management VIP is missing,

I can ssh to nas Command Line Interface of one nas ip, and the ssh show the file system down or crashed,

Dose nny one know about how to fix this, any hints and suggestions are welcome,

Thanks a lot,

Simon

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3.9K Posts

October 24th, 2024 01:26

Hi,

 

Could you provide us with more detail about the SSH errors? At the moment, the forum is having an issue with upload images in the reply, so if you can, paste the output here. That will give us more information to research. 

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October 24th, 2024 12:12

@DELL-Joey C​ 

there is no ssh error to logon, the issue is no loading of the nas web manage interface, and the NAS management VIP is not showing, the NAS was working fine before the power outage issue,

but the nas ip is up, so I can use the nas Command Line Interface to logon the nas, some errors are showing "Internal error (System validation execution failed)"

Thanks,

Simon

Moderator

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9.4K Posts

October 24th, 2024 12:41

Swei-mcse,
 
Just to confirm, have you tried restarting the device?
Also, are you able to update the firmware, if not already on the current one?
 
I would start with those two steps, then I would recommend that you call in to support, as to be able to work directly with the system.
 
 

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October 25th, 2024 17:05

Thanks, Chris,

I restarted the device and it's started, so I can use the nas Command Line Interface to logon it, we didn't updated the firmware, there is a file - DellFS-1.0.425-SP.sh when I create and export the diag file, and what's the number I can call in to support,

Thanks,

Simon

Moderator

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4.4K Posts

October 25th, 2024 17:14

Hello,

 

You can contact Support 1-800-945-3355 for US/Canada

 

If you are in a different region, you can find regional contact with our : Contact Us page

https://dell.to/3BTvrHS

 

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October 28th, 2024 17:57

Thanks, Charles,

Simon

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