Return to original configuration MD3820F

Hello everyone,

I have a problem with an MD3820F, I wanted to completely reset all the configuration as well as the controllers ...

The problem is that with Putty and the settings seen on the forum, I can't reset the password. Pressing the reset button on the back of the controller for 5 seconds did the trick.

I've changed my Usb keyboard from azerty to qwerty for simplicity. But when I'm asked to type S in upper case, I get a line break and nothing happens.  

I followed this link https://www.planitcomputing.ie/blog/?p=348&linkId=342291425 given on this forum

the storage bay is not in production, so there's no data to retrieve

Do you have any clues?

ps: sorry for my broken english ...

Thanks