Powervault ME4024 SMTP error.

Question

I have tried to get SMTP setup to send alerts to office 365 outlook and have been unsuccessful. I looked at a previous forum post that recommended to upgrade to GT280R010-01 storage controller firmware that has TLS 1.2 support. When I do a test message send, it says message sent successfully, however I don't receive the message. It's not held my mimecast or spam. I don't know what else I can do to get alerting working.

DELL-Erman O · Answer

Hello, The problem is that unfortunately ME4 still uses TLS 1.0 (I believe it will be fixed in a future FW ). However, I don't know the release time. How to set up a multifunction device or application to send email using Microsoft 365 or Office 365 | Microsoft Learn PowerVault ME4: Sending Notification Email fails when configured with TLS Security Protocol | Dell UK

dahlgpt · Answer

Your Dell article says that upgrading the storage controller firmware to GT280R010-01 fixes the issue. I have already upgraded to that firmware. I am still unable to receive any message.

DELL-Joey C · Answer

Hi @dahlgpt,   Can I check with you, when you set up SMTP in ME4024, are you also using office365 as SMTP server? Can you try test sending an email alert to other email domain, outside office365?

dahlgpt · Answer

I have tried office365 STMP server with TLS selected, I have selected Mimecast Outbound SMTP server and gmail. All three gave 611 error. Something is not configured correct.

DellEMCSupport · Answer

Hello, I found an old post that may help: https://dell.to/3mxmvkl

dahlgpt · Answer

Well, that thread suggesting updating the firmware that supports TLS 1.2 and I did.

DellEMCSupport · Answer

Hello, the 611 error is from MS https://dell.to/3GOjdQshttps://dell.to/43Hi4UDI don't think it has anything to do with your M4024. It might be some active directory issue on your end.

dahlgpt · Answer

The 611 error is not in Windows Event viewer. It is in the Dell Management console of ME4024.

DELL-Charles R · Answer

Hello dahlgpt,

I see you also are trying gmail. Can you see if this document works for you?

Article Number: 000201883

PowerVault ME4: Configuring email alerts Alerts using GMAIL SMTP server.

These instructions will show how to properly utilize https://dell.to/43GRk6N service as a mail server to send the Notification Alerts from PowerVault ME series arrays with controller firmware version GT280R010-01

https://dell.to/3omL4Rv

PowerVault

Powervault ME4024 SMTP error.

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