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574
June 13th, 2023 16:00
MD3860i error before change battery cmos (erro depois de trocar bateria cmos)
I changed the battery on the two controllers that had been idle for some time and shortly after that I started getting the message below on both controllers.
RTC Warning: Battery for real-time clock and NVSRAM must be replaced
everything works perfect but when booting I need to enter the serial and send it to continue because of the error
above. Does anyone know how to remove this error?
Portugues pt-BR
Eu troquei a bateria das duas controladoras que estavam paradas a algum tempo e logo depois disso comecei a receber a mensagem abaixo nas duas controladoras.
RTC Warning: Battery for real-time clock and NVSRAM must be replaced
tudo funciona perfeito mas ao dar boot preciso entrar no serial é mandar continuar por causa do erro acima.
Alguém sabe como remover esse erro?
DellEMCSupport
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631 Posts
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June 14th, 2023 00:00
Hello thanks for choosing Dell.
What battery did you replace? Do you have a pic or a part# for that?
Is your controller version up to date?
https://dell.to/3X7bYdp
brunovrod
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June 14th, 2023 10:00
I changed only the CMOS CR2032 Battery. Firmware is up to date.
brunovrod
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June 14th, 2023 10:00
My Storage
RAID Controller Module in Enclosure 0, Slot 1
Base RAID Controller Module Properties
DELL-Charles R
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4.5K Posts
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June 14th, 2023 12:00
Hello brunovrod,
Have you run the lemClearLockdown and clearHardwareLockdown commands?
Use the serial cable connected to the affected controller and that should clear the error.
Take a look at this thread is similar. Please don't post in the old thread though.
https://dell.to/3X9qxNp
You can see you may have to call in to support to work on this issue.
brunovrod
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June 14th, 2023 14:00
After performing the command, my Storage does not turn on or the Serial works.
What could have attracted??? I'm pretty worried now
brunovrod
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June 14th, 2023 14:00
Yes, IemClearLockdown reboot Storage and clearHardwareLockdown = value = 0 = 0x0
Not work!
brunovrod
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14 Posts
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June 14th, 2023 15:00
after being turned off for 10 minutes it turned back on but the error persists! Is there anything else that can be done?
DellEMCSupport
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June 14th, 2023 20:00
Hello at this point as Charles said previously, I recommend you try calling the techsupport as you may need a remote session with them.
brunovrod
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June 15th, 2023 09:00
My warranty ended 2 weeks ago, I already asked for a renewal 5 days ago but Dell still hasn't returned it. Are there any support channels?
DELL-Chris H
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9.5K Posts
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June 15th, 2023 09:00
Unfortunately, we don't have any ability to assist with a warranty extension. You may try calling in and ask to speak to the warranty team directly and see if they can do anything to expedite the order.
brunovrod
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June 19th, 2023 09:00
Dell just informed that the product is EOL and it will not be possible to renew the warranty! Can anyone help me?