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13 Posts
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600
September 22nd, 2020 22:00
MD3200 Degraded physical disk channel & Degraded physical disk paths
Have two warning messages
Here is what I did so far:
1) I restarted the device.
2) Then Issued the follow commands:
clear allPhysicalDiskChannels stats;
set physicalDiskChannel [1] status=optimal;
set physicalDiskChannel [2] status=optimal;
It cleared the error for about 30 seconds, but the errors returned.
Any Idea what I can try next?
Storage array: app-md3200-1
Degraded physical disk channel: 2
Storage array: app-md3200-1
Degraded physical disk paths:
Channel: 2
Related physical disks: (1, 10)
johnlongo1959
13 Posts
0
September 23rd, 2020 08:00
Current configuration
Firmware version:
08.20.24.60
Appware version:
08.20.24.60
Bootware version:
08.20.24.60
NVSRAM version:
N26X0-820890-008
DiegoLopez
4 Operator
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2.7K Posts
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September 23rd, 2020 08:00
Hello @johnlongo1959,
Please, can you let us know the firmware and NVSRAM version?
Regards
DiegoLopez
4 Operator
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2.7K Posts
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September 24th, 2020 02:00
Thank you for the information.
Right, then you are in the latests firmware version. So we can discard a old firmware error.
When you get the Physical disk channel error what you want to do is to check to make sure all drives are online & present. Can you confirm this information?
Troubleshooting a "degraded drive channels" or "degraded path to physical disk" could mean a range of errors from physical disk error to a faulty controller, cable, EMM or backplane.
If problem re-appears after the commands you ran, then support will need to review a support bundle from your MD. Is the MD still in warranty?
Regards.
johnlongo1959
13 Posts
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September 24th, 2020 06:00
No it's not under warranty
DiegoLopez
4 Operator
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2.7K Posts
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September 24th, 2020 07:00
What about the physical disks? Are they all online and present?