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November 19th, 2014 08:00
md1200 Physical disks section on Openmanage 7.4 not displayed with 3TB hard drive connected
Hello,
this question may be related to this tread I just started: http://en.community.dell.com/support-forums/disk-drives/f/3534/t/19607504
This is my setup:
- Poweredge T110II
- PERC H800
- MD1200 (10x 600GB SAS 15K; 2x 3TB NLSAS)
- OpenManage 7.4 from Ubuntu repos
When I login into Openmanage and try to display my physical drives I get a blank page (the menus are displayed but the content are missing);
The same happens when I select the virtual disk I built over my 2 3TB drives (using the controller utility during machine startup...);
If I unplug the 3TB harddrive my 600GB SAS drives are correctly displayed and everything seems to work right.
There is an available firmware upgrade for my drive (that I'm unable to install right now - if you can help follow my previos link); may this be related to my problem?
Do you have any suggestion (other than "upgrade you hard drive firmware"?)
thank you
Francesco
DELL-Sam L
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November 19th, 2014 13:00
Hello Francesco,
I would check & make sure that the firmware is up to date on both the new drives and up to date on the bios firmware. Also the 2 NLSAS drives are they dell drives. You can check it on the support matrix as here is a link to it. ftp://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_powervault/powervault-md1200_Reference%20Guide_en-us.pdf
Please let us know if you have any other questions.
jlord87
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November 20th, 2014 17:00
There is an available update for these 3TB drive (from REF6 to RSF3) but I can't find a way to update them:
using this (www.dell.com/.../DriversDetails) RedHat package will lead me to an "This Update Package is not compatible with your system configuration." error;
I tried using nautilus live usb (Nautilus_efi_A12_ZPE.exe) but it fail saying something like "this does not appear to be a 12g server"
I tried using nautilusA39_ZPE and I just pass all the test (it doesn't notify me about anykind of possible update...why?)
any help would be really appreciated
thank you
Francesco