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Albeppe

1 Message

379

September 3rd, 2020 09:00

MD 3420 assistenza fuori garanzia

Buongiorno,

ho un problema con uno storage MD3420 con i dischi SSD e con le interfacce di management.

I dischi non sono visibili e non ci si può connettere via web a entrambe le interfacce.

Un riavvio dello storage è già stato effettuato senza successo.

Chiedo un intervento fuori garanzia on site per analisi problema e soluzione dello stesso.

Lo storage è installato presso l'Ospedale di Grosseto

Saluti

Giuseppe

DellEMCSupport

631 Posts

September 3rd, 2020 14:00

Hello Joseph,

Do you have the serial cable that came with your MD3420?  If you do then you will need to connect it to the controller and see use hyperterminal, or putty to see if your controller is booting fully or is in a lockdown state. 

Here are the steps to connect to the serial connection on the controllers.

  1. Startup a terminal emulation program like putty, teraterm, minicom or hyperterminal using these terminal settings (115200-8-n-1).
  2. You will need to remove controller0 for 1 minute and then insert it back into the slot so that you can watch the boot.
  3. If you see the start of the day message, then your controller has fully booted. If your controller is in a lockdown state, then it will tell you the lockdown that is in place.

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