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10 Posts
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777
September 2nd, 2020 05:00
Dell NAS NX3210 stops browsing as a file server on the network
I have Dell NAS NX3210 with Operating system windows server 2012 R2 installed on. This NAS is used in my network as a file server. after some time (normally in a day or two) it stops browsing on the network for the end users and at the same time i can ping and get this machine on remote. i have been gone through the logs and dint find any thing there. this NAS has three VDs (VD 0 = OS , VD1 (6 hard drives 1TB each and RAID 5), VD2 (6 hard drives 8TB each and RAID 5 implemented).
when i gave a reboot command this will stuck on Restarting page (after shutting down all services) and can not restart the machine. after that a hard reboot will work. With this hard reboot it will keep working for few hours or some time few days but again goes to same mode.
Kindly help me out. This is a production machine for complete site.
Thanks in advance!
DellEMCSupport
631 Posts
0
September 2nd, 2020 11:00
Hello Asim Badar,
What is your current version of bios, nic driver, & nic firmware?
Asim Badar
10 Posts
0
September 3rd, 2020 03:00
Network Card:
Driver Provider : Broadcom
Driver Date: 3/19/2019
Driver Version: 214.0.01
NIC Firmware:
BIOS details:
Overall response of NAS is very slow most of the time whereas resource managers shows every thing free more than 80%.
Asim Badar
10 Posts
0
September 3rd, 2020 09:00
Broadcom NetXtreme Gigabit Ethernet
Vriver Version 214.0.0.1
Firmware Version Family 7.4.8 (Boot Code 5720-v1.30, PXE v15.4.2, iSCSI v7.4.2)
BIOS Information:
Version 2.4.3
Release Date 07/09/2014
Firmware Information
iDRAC7 1.35.35 (Build 7)
Lifecycle Controller 2 1.0.0.5747
Asim Badar
10 Posts
0
September 3rd, 2020 09:00
reply plz
DellEMCSupport
631 Posts
0
September 3rd, 2020 10:00
Hello Asim Badar,
Looking at the information that you provided all are out of date. What you will need to do is to update them all & the see if the error is still happening. Here is the link to the driver page. https://dell.to/2QOwZs5
Asim Badar
10 Posts
0
September 3rd, 2020 21:00
Thank you for the help, i have started updating this device. during log review i have found this information. Might be it is related to my issue:
Event ID — 2188
DescriptionSeverityCause and ActionRelated Alert InformationSNMP Trap Numbers
The controller write policy has been changed to Write Through.
Warning
Cause: The controller battery is unable to maintain cached data for the required period of time. For example, if the required period of time is 24 hours, the battery is unable to maintain cached data for 24 hours. It is normal to receive this alert during the battery Learn cycle as the Learn cycle discharges the battery before recharging it. When discharged, the battery cannot maintain cached data.
Action: Check the health of the battery. If the battery is weak, replace the battery pack.
Clear Alert Number: None
Related Alert Number: None
Local Response Agent (LRA) Number: None
1153
----------------------------------------------------------
Event ID — 1553
Description Log size is near capacity
Log type:
Severity Warning
Cause The size of a hardware log on the specified system is near or at the capacity of the hardware log. The log type information is provided.
-----------------------------------------------------------
Event ID — 2335
Description Controller event log: %1.
Severity Warning / Non-critical
Cause and Action Cause: The %1 indicates a substitution variable. The text for this substitution variable is generated by the controller and is displayed with the alert in the alert log. This text is from events in the controller event log that were generated while Storage Management was not running. This text can vary depending on the situation.
Action: If there is a problem, review the controller event log and the Server Administrator alert log for significant events or alerts that may assist in diagnosing the problem. Check the health of the storage components. See the hardware documentation for more information.
Related Alert Information Clear Alert Number: None
Related Alert Number: None
Local Response Agent (LRA) Number: 2060
SNMP Trap Numbers 753
DellEMCSupport
631 Posts
0
September 4th, 2020 09:00
Hello Asim Badar,
It is normal to see these errors when you are updating firmware. Once all updates are completed, that is when you will want to check to see if the errors are still happening.
Asim Badar
10 Posts
0
September 7th, 2020 01:00
My NAS performance is dead slow. I have just upgraded the Firmware of Network card and driver of NIC. Resources of the machine are mostly available. But response is very poor. i have restarted this machine two times already. On observation which is i guess i must share with you. This is Dell NAS NX3210 which supports maximum of 48Tb. where as i have more than that (6X1Tb + 6 X8Tb = 54TB RAW space). could this be a reason of this sluggish and hang issues? and more to it PERC Controller battery issue (The controller write policy has been changed to Write Through.: Battery 0 Controller 0). i also have its memory.dump file if you need that i can share that as well and DSET reports as well.
DellEMCSupport
631 Posts
0
September 7th, 2020 08:00
Hello Asim Badar,
Is your controller battery showing as failed? Your cache should be set to write back. In most cases that I have seen, when it is set to write through it is due to a failed battery.