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April 20th, 2025 11:58

Why powerstore 9200T shows DIMM alerts

We met an unexpected event on powerstore 9200T . "Nodes DIMM is disconnected ". Please find attached pic . My current version is 4.0.1.2 (Release, Build 2445526, 2025-02-17 22:57:23, Retail) .Also I found follow KB but actually could not find what is the issue according to KBs . 

Does it relate to bug acccording to follow KB ?

https://www.dell.com/support/kbdoc/en-us/000204824/powerstore-a-healthy-dimm-module-in-an-nvme-expansion-enclosure-may-be-marked-as-missing-failed

OR

 

we should change DIMM according to follow ? 

https://www.dell.com/support/kbdoc/en-us/000132975/powerstore-alerts-node-dimm-state-failure

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April 20th, 2025 12:03

This is my attached file

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April 21st, 2025 12:37

Hi,

 

Thanks for your question.

It could be that first issue, Which version are you running?

 

 

 

Let us know if you have any additional questions.

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April 21st, 2025 13:44

As I said in the first post my current version is  4.0.1.2 (Release, Build 2445526, 2025-02-17 22:57:23, Retail.

Does it your mean this is just a bug and we can ignore it ?

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9.2K Posts

April 21st, 2025 13:48

Try swapping two dimms and see if the errors come back.

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April 21st, 2025 14:16

@DELL-Josh Cr​ 

Thanks. But this issue does not show continuously and the last one is record in the events is for 2 days ago . So if we swap 2 DIMMS from the device I am not sure how many days we should wait to come back the alert .

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9.2K Posts

April 21st, 2025 14:29

It could resolve it as well, so a few days at least. 

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April 21st, 2025 14:38

@DELL-Josh Cr​ 

I will do it . But before that there is some questions: 

1 - Do I have to swap DIMM2 and DIMM3 from both nodes ?

2 - As you said this issue relates to first doc :

" https://www.dell.com/support/kbdoc/en-us/000204824/powerstore-a-healthy-dimm-module-in-an-nvme-expansion-enclosure-may-be-marked-as-missing-failed "

according to this KB it is not matter and we can ignore it . On the other hand I am using latest OS . SO do you think this is a bug or hardware error ?

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9.2K Posts

April 21st, 2025 14:50

Yeah the KB only applied to certain versions that you are not using, so more likely a real error, just on the node with the error you have to swap. 

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April 21st, 2025 15:01

@DELL-Josh Cr​ 

According to second post the figure shows Node's DIMM and does not define specific node . So we need to replace DIMM2 and DIMM3 for both nodes . Is that correct ?

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9.2K Posts

April 21st, 2025 15:25

Yes, do both nodes then. 

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