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April 27th, 2026 13:09
PowerStore 1000T Non-Disruptive OS Upgrade to 4.3.1 from 4.1.0.4 problems with system checks
Running the Health Check before upgrade passes on both nodes, but running a Systems Check reports
Safe Node Failover Check due to a communications. The solution post is to reboot each node, but with the Safe Node Failover check I have some concerns.
The non-primary node has been reboot, now the primary needs to be reboot, but the Safe Node Failover check has me concerned. There are not a lot of details on recovery in the event Node A does not take over for Node B on reboot.
Thanks in advance.
https://www.dell.com/support/kbdoc/en-us/000267427/powerstore-system-health-check-fails-for-unable-to-perform-health-check-due-to-communication-error
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pmcgrail-at-Babel
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April 27th, 2026 13:17
What is the worst thing that could happen?
pmcgrail-at-Babel
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April 27th, 2026 13:51
Different Results on each Node
How can I determine the communications error....
svc_health_check run
Name Location Status Description
Datapath memory allocation overr.. node_a Passed
Internal Disk Space node_a Passed
NVMe/TCP DMC Protection Check node_a Passed
I/O Ports node_a Passed
OS kernel memory allocation check node_a Passed
Safe Node Failover Check node_b Passed
Datapath memory allocation overr.. node_b Passed
Internal Disk Space node_b Passed
Disk Health node_b Passed
NVMe/TCP DMC Protection Check node_b Passed
I/O Ports node_b Passed
Indus Encryption Offset Check node_b Passed
OS kernel memory allocation check node_b Passed
Unfinished Upgrade Check node_b Passed
DIMM Health node_b Passed
Pre-Upgrade Check node_a Passed
cyc_node space check node_a Passed
Operational Mode node_a Passed
Component Firmware Check node_a Passed
Indus drive paths Check node_a Passed
CPU IERR Check node_a Passed
Pre-Upgrade Check node_b Passed
Active System Alerts Check node_b Failed There are 1 active major or critical alerts. (KB#000192609)
Active Sessions Mismatch Check node_b Passed
cyc_node space check node_b Passed
IOM/IOPM activation check node_b Passed
Operational Mode node_b Passed
Time skew Check node_b Passed
Component SN Check node_a Passed
REST Data Service node_a Passed
Component Firmware Check node_b Passed
Indus drive paths Check node_b Passed
External Management Network node_b Passed
Stale SCSI3 reservation check node_b Passed
NVRAM Disk Full Fips Mode Check node_b Passed
XENV Health node_b Failed Unable to perform health check due to communication error.
CPU IERR Check node_b Passed
Component SN Check node_b Passed
System Manager Metadata on Disk .. node_b Passed
Invalid Volume Group UUID Check node_b Passed
Four Port IOM/IOPM State check node_b Passed
REST Configuration Service node_b Passed
Internal File System node_a Failed Unable to perform health check due to communication error.
Configuration Database node_a Passed
Unsupported Drive check node_a Passed
REST Authorization Service node_a Passed
Internal System Services node_a Passed
Internal File System node_b Passed
Node Health node_b Failed Unable to perform health check due to communication error.
Configuration Database node_b Passed
Unsupported Drive check node_b Passed
REST Authorization Service node_b Passed
Internal System Services node_b Passed
SUMMARY Status: Failed
Passed: 49
Failed: 4
Total: 53
svc_health_check run
Name Location Status Description
REST Authorization Service node_a Passed
REST Authorization Service node_b Passed
Indus drive paths Check node_a Passed
Time skew Check node_b Passed
Indus drive paths Check node_b Passed
Pre-Upgrade Check node_a Passed
OS kernel memory allocation check node_a Passed
cyc_node space check node_a Passed
Pre-Upgrade Check node_b Passed
OS kernel memory allocation check node_b Passed
Safe Node Failover Check node_a Failed Unable to perform health check due to communication error.
Disk Health node_b Failed Unable to perform health check due to communication error.
cyc_node space check node_b Passed
IOM/IOPM activation check node_b Passed
I/O Ports node_b Passed
Component Firmware Check node_b Passed
NVMe/TCP DMC Protection Check node_b Passed
Active Sessions Mismatch Check node_b Passed
Active System Alerts Check node_b Failed There are 1 active major or critical alerts. (KB#000192609)
DIMM Health node_a Passed
I/O Ports node_a Passed
Unfinished Upgrade Check node_b Passed
Component Firmware Check node_a Passed
NVMe/TCP DMC Protection Check node_a Passed
External Management Network node_a Passed
Datapath memory allocation overr.. node_b Passed
Datapath memory allocation overr.. node_a Passed
Component SN Check node_b Passed
Indus Encryption Offset Check node_b Passed
NVRAM Disk Full Fips Mode Check node_b Passed
Invalid Volume Group UUID Check node_b Passed
Stale SCSI3 reservation check node_b Passed
Component SN Check node_a Passed
REST Data Service node_a Passed
Internal File System node_b Passed
Configuration Database node_b Passed
Internal Disk Space node_b Passed
System Manager Metadata on Disk .. node_b Passed
Internal System Services node_b Passed
Four Port IOM/IOPM State check node_b Passed
Operational Mode node_b Passed
Unsupported Drive check node_b Passed
Internal File System node_a Passed
Configuration Database node_a Passed
Internal Disk Space node_a Passed
CPU IERR Check node_b Passed
Node Health node_a Passed
Internal System Services node_a Passed
REST Configuration Service node_a Passed
XENV Health node_a Passed
Operational Mode node_a Passed
Unsupported Drive check node_a Passed
CPU IERR Check node_a Passed
SUMMARY Status: Failed
Passed: 50
Failed: 3
Total: 53
DELL-Sam L
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April 27th, 2026 21:11
Hello pmcgrail-at-Babel,
Here are the links to some kb’s that maybe of assistance.
https://www.dell.com/support/kbdoc/en-us/000267427/powerstore-system-health-check-fails-for-unable-to-perform-health-check-due-to-communication-error?lang=en
https://www.dell.com/support/kbdoc/en-us/000378295?lang=en
https://www.dell.com/support/kbdoc/en-us/000190096?lang=en