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sabir-9900

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5 Posts

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March 31st, 2025 09:29

Power Store 5200T the disk shelf link went down

Colleagues, good afternoon.

We had a strange problem on Friday.
One of the links of the disk shelf went down for almost a minute. No one physically touched the cables at that time.

Where in the logs can I see information about this error?

DELL-Sam L

Moderator

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7.6K Posts

March 31st, 2025 16:51

Hello sabir-9900,

The event code 0x00307401 indicates that the XMS_FEPORT_PORT_STATE_UP alert has been raised. This alert signifies that the Ethernet FEPort is in a healthy state after previously being down.

 

Key Details to note:

Alert Status: The port status has transitioned from down_in_use to up.

Context: This alert may occur following temporary issues with the Redfish response while checking the Bluefield port status, particularly in appliances with NVMe expansion enclosures.

System Impact

There are no significant impacts reported on the system when this alert is raised, as it indicates a return to normal operation for the port.

Here is a link to a kb that has some additional details. https://www.dell.com/support/kbdoc/en-us/000296120?lang=en

sabir-9900

1 Rookie

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5 Posts

April 1st, 2025 05:57

Hello!
Thanks for the information.
Your link says the page is unavailable

DELL-Sam L

Moderator

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7.6K Posts

April 1st, 2025 14:29

Symptoms

Note: This issue is only affected to an appliance with NVMe expansion enclosures.

From the alert list, alert XMS_FEPORT_PORT_STATE_DOWN_IN_USE is raised for about 2 minutes (one Redfish cycle), Event code 0x00307404.

2024-01-28 06:16:33.883415+00:00  2024-01-28 06:16:23.046476+00:00  ExpansionEnclosure_5_1-SAM1-BEPort1             aa6a6f1ca94a4e8d84b4b2b84b5002c7  XMS_FEPORT_PORT_STATE_DOWN_IN_USE            0x00307404    up           down_in_use
2024-01-28 06:18:35.113084+00:00  2024-01-28 06:18:23.203806+00:00  ExpansionEnclosure_5_1-SAM1-BEPort1             aa6a6f1ca94a4e8d84b4b2b84b5002c7  XMS_FEPORT_PORT_STATE_UP                     0x00307401    down_in_use  up

In addition, the below is seen in cluster logs:

Jan 28 06:16:23 FNM10213500534-A xtremapp-pm[44687]: 2024-01-28 06:16:23.045130 P [log_id:12049][4996(5046 nb_truck_0_pm    0xf000c316080 )][][INFO] pm_misc.c:pm_misc_long_log_prefix:1837: update_feport_in_mom: updating Ethernet FEPort object in MOM: SN=<be:34-0>, changes:  port_status: 3->2 port_state: MGMT_FEPORT_HEALTHY->MGMT_FEPORT_LINK_DOWN_IN_USE
 
here the alert was cleared
 
Jan 28 06:18:23 FNM10213500534-A xtremapp-pm[44687]: 2024-01-28 06:18:23.202339 P [log_id:12049][4996(5046 nb_truck_0_pm    0xf000c316080 )][][INFO] pm_misc.c:pm_misc_long_log_prefix:1837: update_feport_in_mom: updating Ethernet FEPort object in MOM: SN=<be:34-0>, changes:  port_status: 2->3 port_mac_addr: ->006048614B48 port_state: MGMT_FEPORT_LINK_DOWN_IN_USE->MGMT_FEPORT_HEALTHY port_speed: MGMT_PORT_SPEED_UNKNOWN->MGM
T_PORT_SPEED_100Gb

Before the Alert, the below logger can be seen while parsing the Redfish Bluefield:

(there is typo, the logger mean Couldn't)
 
Jan 28 06:16:15 FNM10213500534-A xtremapp-pm[44687]: 2024-01-28 06:16:15.094492 X [log_id:0][4996(6133 [OS Thread]                    )][][INFO] pm_indus.c:pm_indus_set_cx5_intfcs_cb:6321: INDUS_POLLER CRIT: Could parse counters objects

Cause

This issue is caused due to hiccups during the Redfish response for the Bluefield port status. 

Resolution

This issue was resolved in PowerStoreOS version 4.1 (or later).

sabir-9900

1 Rookie

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5 Posts

April 2nd, 2025 18:09

So you are talking about error code 0x00307404, and I actually have 0x00307401.
In the PowerStore_Events_and_Alerts_Reference_Guide document, I found my error 0x00307401. But there is no information on it. I have attached a screenshot from this document.

And in realese note 4.1.0.0 I did not find that this problem was solved with this error. Please point out where it is written.


DELL-Josh Cr

Moderator

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9.3K Posts

April 2nd, 2025 18:34

It looks like that message is just that the port status changed but not what caused it. Are there any other errors showing?

sabir-9900

1 Rookie

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5 Posts

April 4th, 2025 11:58

where to see errors in logs on this problem issue?

DELL-Sam L

Moderator

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7.6K Posts

April 4th, 2025 14:02

Hello sabir-9900,

The message you received was in informational message. You will need to look at the same logs before the informational message and see if there are any warning or critical messages, as those will tell you what errors were happening.

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