ScaleIO Plugin half installed

Hi Ipalacio,

Can you please try to clear completely your browser cache and/or try different browser and/or different computer:

https://support.emc.com/kb/201738

If there's no effect, please try to use the cleanup procedure described in below KB article and reinstall the plugin again:

https://support.emc.com/kb/482682

Let me know if that helped!

Many thanks,

Pawel

thanks for the links, I tried both but the result was the same, on the second KB where it states to remove 2 packages from the VCSA the vc-packages weren't there at all, not sure if it makes a difference.

Linux VC 6.0: "/etc/vmware/vsphere-client/vc-packages//scaleio” and "/etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity"

I've deployed a clean version of the VCSA with nothing on it and used a vanilla Windows 10 VM with the latest Java. After all that the plugin is still no installed.

Is there another way to install this plugin?

Hi lpalacio,

There are a few workarounds that will work. You can find them here:

https://support.emc.com/kb/493225

The one I've used the most is #2 in the above kb article. It does require downloading the 2.0.0.1 code, but it has never failed when followed. Try the kb and let us know if that helps.

Thanks,

Rick

The link doesn't seem to work, It takes me to a Dell site, I sign in with my partner creds and then i'm redirected to an error page, can you post the steps here?

Try this:

Insert the newer plugin while using the 2.0.0.1 code and script

1. Download the 2.0.0.1 VMware ScaleIO code, found here
2. Extract and run the PowerCLI script from the 2.0.0.1 code
3. Choose the "Standard" method
4. When it pops up the message to go log out and log back in to the vsphere web client from your browser, do the following:
   1. Copy the plugin zip file from the newer ScaleIO version to the ..\gatewayServer\webapps\ROOT\resources folder (this can be found in the location where the .ps1 script runs from)
   2. Delete the old zip file that exists there currently (EMC-ScaleIO-vSphere-web-plugin-2.0.6035.0.zip)
   3. Rename the plugin that was just copied in to match the name of the zip that was just deleted. It must match the name of the 2.0.0.1 plugin, EMC-ScaleIO-vSphere-web-plugin-2.0.6035.0.zip
5. Now go to the web browser and log out, log in to the vsphere web plugin

That should do it.

What is the version of JAVA that is installed?

8 Update 121 64bit, I also manually added the JAVA_HOME environmental variable as I saw a blog post mentioning it was necessary.

This link doesn't work either, this time an EMC error page comes up, does it work for you?

1. Download the 2.0.0.1 VMware ScaleIO code, found here

The KBs and the 2.0.0.1 links are good. The issue there must be with your login credentials. Call your local account team to verify that information

Somehow, I highly doubt that my credentials would cause the SSO gateway to not respond.

I'll try contacting support as I don't think my channel rep will even know what I'm talking about

it looks like the SSO gateway issue has been fixed and I can now access the KB article. However the link to download 2.0.0.1 now gives me access denied.

403 Access Denied - You do not have access to the file

There are 2 other methods in the KB as well, though they involve either the ScaleIO Gateway or some other external web server to host the plugin.  You can try those other methods as well