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4821
August 19th, 2017 21:00
Help Troubleshooting Sluggishness on R710 II Running Windows Server
Windows Server on a well equipped R710 II is very slugish as though something was taxing the box:
- When typing the text lags behind the keystrokes
- Downloading & installing 3 updates (KB4034661, KB4035631 & KB3186568) took well over 3 hours
- Enabling RSAT & Hyper-V took about an hour
Yet Task Manager and Resource Monitor don't show the CPU, RAM or Network being taxed.
I've been working on this for a few days now and I'm nearing the end of my rope:
- Switched to UEFI & installed Server 2012 R2 bootable media not LC with just the keyboard, mouse and display attached (no network not even in mgmt port)
- Had NOT upgraded firmware before doing this so I thought that might be contributing to the performance problem.
- Upgraded everything via LC and reinstalled the OS - no change.
- Thinking it might be 2012 R2 specific, I installed Server 2016 (don't chastise me about that please), via bootable media - no change.
- Switched from UEFI to legacy BIOS reinstalled the OS - no change
- Ran the extended tests and aside from two old errors (The storage SAS A cable is not connected, or is improperly connected. & Fan 5 RPM is less than the lower critical threshold.) all was fine.
- Ran the memory test checking every option (e.g.: mats, march b, ecc etc) and after 4 passes everything was fine.
- Removed two Emulex / EMC LightPulse LPe12000 adapters and a single-port Intel gigabit NIC - no change.
- Sluggishness is seen both physically at the terminal, via RDP and in child VM's
- Removed all modules keeping track of the DIMM slot each module was removed from
- Re-installed 6 modules back into their original DIMM slots: A1, A2, A3, B1, B2 & B3 (satisfying the 're-seating' of memory) - no change
- Removed modules A2, A3, B2, & B3 leaving just 2 total in A1 & B1 - slowness persists
- Removed 7 of 8 Dell 146GB 15.2K Savvio SAS drives (in RAID10 config) keeping track of drive position
- Re-initialized the remaining drive & reinstalled the OS - no change
- Removed the SAS drive, installed & initialized a single consumer grade SATA drive and reinstalled the OS - no change
At this point, it doesn't appear to be hard drive specific but at this point I'm thinking possibly:
- H700 controller
- RAM module(s)
- DIMM slot(s)
- CPU memory channel(s) - thus bad CPU(s)
- something else altogether?
Aside from that, I really don't know where to go from there so I'm reaching out for some guidance.
Anything you can think of or recommend would be greatly appreciated.
Server Stats:
- Dual E5649's
- 192GB - 12x16GB 2Rx4 PC3L-10600R 1.35V in Optimizer mode
- 8x Dell 146GB 15K SAS drives on an H700 in RAID10
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pcmeiners
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1.8K Posts
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August 21st, 2017 13:00
Pull all cards, clear the bios (battery pull), reinstall all cards. Sounds like contention for a resource. Raid card cache policy would not cause keyboard delays.
Do you have a SATA to hang off the motherboard interface to install on, with the Perc removed to rule out the Perc.
Phylum
32 Posts
1
October 13th, 2017 05:00
I ended up completely stripping the machine, pulling out or at the very least disconnecting just about everything. I learned the machine wouldn't boot without the riser cards (found documentation stating that as well) so I reinstalled those then added parts one by one - next thing I knew it was fully rebuilt and working as expected.
Just glad to have it working.
Thanks to everyone for their guidance & suggestions - it is very much appreciated!
Phylum
32 Posts
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August 21st, 2017 11:00
Thanks for the reply Robert.
I'm on mobile so this will be short.
The text-typing delay happens both physically at the machine and remotely via RDP. I initially noticed it when nothing was connected to the machine (no NICs plugged in, management port disconnected) so thinking maybe it was a graphics/display issue I tried via RDP but the experience was the same.
This evening I'll retest offline and confirm Virtual Disk cache policies. I don't have a spare controller at the moment but am working on it.
Thanks
pcmeiners
4 Operator
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1.8K Posts
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October 13th, 2017 17:00
Glad it is working.