Unsolved
8 Posts
0
960
December 2nd, 2021 05:00
Fan 5 and Fan 6 can't be detected on R720XD
They are running. But the system can't detect that. Please take a look at the following picture:
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Unsolved
8 Posts
0
960
December 2nd, 2021 05:00
They are running. But the system can't detect that. Please take a look at the following picture:
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Dell-DylanJ
4 Operator
•
2.9K Posts
0
December 2nd, 2021 09:00
Hello,
What troubleshooting steps have been taken up to this point? If you can provide that, we may be able to assist.
pikaqiu-quq
8 Posts
0
December 3rd, 2021 00:00
I haven't down any troubleshooting so far. But I'm only using one cpu. Could that be the reason?
DELL-Shine K
4 Operator
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3K Posts
0
December 3rd, 2021 00:00
Did you have latest iDRAC and BIOS FW installed on the server?
pikaqiu-quq
8 Posts
0
December 11th, 2021 23:00
What is the working way to update iDRAC and BIOS FW. I tried some, all of them failed.
I uploaded iDRAC-with-Lifecycle-Controller_Firmware_0GHF4_WN64_2.65.65.65_A00.EXE and BIOS_8P8WX_WN64_2.9.0.EXE directly to IDRAC 7 web ui under Overview -> IDRAC Settings -> Update and Rollback. The error I got in Job Queue are:
Message:RED007: Unable to verify Update Package signature.
pikaqiu-quq
8 Posts
0
December 12th, 2021 01:00
The problem still exists after updating firmware.
DiegoLopez
4 Operator
•
2.7K Posts
0
December 13th, 2021 11:00
Please, could you confirm us your current firmware versions?
Also,d di you try re-connecting the fans? Did you clear the flea power? https://dell.to/3pQDsnn.
If the problem persist, it might be a hardware problem.
Regards.
pikaqiu-quq
8 Posts
0
December 13th, 2021 21:00
BIOS Version 2.9.0
Firmware Version 2.65.65.65
Then I guess it's a hardware problem