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1 Rookie
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2 Posts
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54
April 17th, 2025 15:42
R630 - sas drives not available
Hello,
I recently purchased 4 of these SAS/SSD drives
| Manufacturer | SAMSUNG |
| Product ID | AREX3840S5xnFTRI |
| Revision | 3P03 |
I installed one into a server that is currently in production. It is running proxmox hypervisor and ceph cluster. I have the
| PERC H730P Mini (Embedded) |
raid controller in HBA mode. The existing drives are SATA samsung SSDs. When I plug the new drives in I get
| Physical Disk 0:1:3 | Failed | 3 | 0.00 GB | Not Capable | SAS | HDD | No |
Not Applicable
|
|||||||||
I then took all the drives out of their respective servers and installed them all in another non production server (R630) just running ubuntu 24.04 and all of them spin up healthy and lsblk shows all the devices. I did a low level format to reset the block size to 512 on one of the drives and put it back into the original server and still get the same errors.
I have confirmed the raid controller have the same firmware versions.
I am new to the server world, not sure how to trouble shoot from here. Any advice on how to go from here would be greatly appreciated. The vender has offered to swap them out but I am not convinced it is the drives.
thank you for your time.
Brad
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foundryserver
1 Rookie
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2 Posts
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April 17th, 2025 16:08
Ok now looking again, the first host the controller is set to RAID mode but the disks are being used in as NON raid disks. The working server/controller is set to HBA. However now looking again one of the new drives in the second server (once working) is now show failed. Sigh :(
Can production server using ceph have the raid controller mode be changed to HBA without destroying all the current data?
DELL-Rey G
3 Apprentice
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1K Posts
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April 17th, 2025 16:10
I have seen systems say HDD when its an SSD, I would suggest upgrading the bios and idrac to the latest, and if they are already at the latest, perform an idrac reboot (not the server). Let us know how it goes.
Rey
#Iwork4Dell
DELL-Young E
Moderator
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5.1K Posts
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April 23rd, 2025 04:59
Hello, my recommendation is to use dell validated drives, not 3rd party ones.
AREX3840S5XNFTRI | HP 3.84TB Solid State Drive
Part 1RHK2
description: SSDR,3.8T,2E,IT06,2.5,I-YVR,EC is on the list that I'm seeing.
even bigger
part 0MK61
description: SSDR,7.6T,2E,IS12,2.5,S-LBP,EC
so again my advice is to use original parts from Dell.
Lastly, could you send your service tag through https://www.dell.com/community/en/direct-messaging so that we can help you further?
Respectfully,