Hi team,
We have a failed drive in our RAID6 Virtual Disk.
Details of drive type that failed:
| Name |
Physical Disk 0:1:6 |
| Device Description |
Disk 6 in Backplane 1 of Integrated RAID Controller 1 |
| State |
Online |
| Operational State |
Not Applicable |
| Slot Number |
6 |
| Size |
1117.25 GB |
| Block Size |
512 bytes |
| Security Status |
Not Capable |
| Bus Protocol |
SAS |
| Media Type |
HDD |
| Hot Spare |
No |
| Remaining Rated Write Endurance |
Not Applicable |
| Failure Predicted |
No |
| Power Status |
Spun Up |
| Progress |
Not Applicable |
| Used RAID Disk Space |
1117.25 GB |
| Available RAID Disk Space |
0.00 GB |
|
|
| Negotiated Speed |
12 Gbps |
| Capable Speed |
12 Gbps |
| SAS Address |
0x5000C50096891DC5 |
| Part Number |
CN0WXPCX7262262O03R6A00 |
| Manufacturer |
SEAGATE |
| Product ID |
ST1200MM0088 |
| Revision |
TT31 |
| Serial Number |
S401A047 |
| Manufactured Day |
6 |
| Manufactured Week |
8 |
| Manufactured Year |
2016 |
| Form factor |
2.5 inch |
| T10 PI Capability |
Capable |
| Self Encrypting Drive Capability |
Not Capable |
|
New disk details:
| Status |
| Name |
Physical Disk 0:1:5 |
| Device Description |
Disk 5 in Backplane 1 of Integrated RAID Controller 1 |
| State |
Ready |
| Operational State |
Not Applicable |
| Slot Number |
5 |
| Size |
1117.25 GB |
| Block Size |
512 bytes |
| Security Status |
Not Capable |
| Bus Protocol |
SAS |
| Media Type |
HDD |
| Hot Spare |
Global |
| Remaining Rated Write Endurance |
Not Applicable |
| Failure Predicted |
No |
| Power Status |
Spun Up |
| Progress |
Not Applicable |
| Used RAID Disk Space |
0.00 GB |
| Available RAID Disk Space |
1117.25 GB |
|
| Negotiated Speed |
12 Gbps |
| Capable Speed |
12 Gbps |
| SAS Address |
0x5000C5008E3AEAC1 |
| Part Number |
CN0WXPCX7262257T040UA00 |
| Manufacturer |
SEAGATE |
| Product ID |
ST1200MM0088 |
| Revision |
TT31 |
| Serial Number |
S400DB4R |
| Manufactured Day |
6 |
| Manufactured Week |
31 |
| Manufactured Year |
2015 |
| Form factor |
2.5 inch |
| T10 PI Capability |
Not Capable |
| Self Encrypting Drive Capability |
Not Capable |
|
Drive added as a Hotspare, stays in ready status and is never added to the virtual disk to perform RAID rebuild.
DELL-Young E
Moderator
•
5.2K Posts
0
September 5th, 2025 01:23
Hello,
We suspect even you are using the same p/n disk physical but the size is slightly smaller than original drives.
Original drives Manufacture 2016-02-24
Replacement Manufacture 2015-07-29
Maybe Seagate changed disk sector count?
To test this theory we would like to ask you to source the drive of bigger size > 1.2 TB (1.8 or 2 Tb).
Respectfully,
DELL-Young E
Moderator
•
5.2K Posts
0
September 4th, 2025 06:45
Hello, thanks for choosing Dell and welcome to our community!
I wonder if you possibly already had another hot spare that took over- We would need to check TTY logs or TSR.
Is VD status still degraded?
You can share TTY
using USB stick - https://www.dell.com/support/kbdoc/en-us/000134783/how-to-export-the-perc-controller-debug-log-via-the-bios-raid-controller
or from TSR https://www.dell.com/support/kbdoc/en-au/000126308/export-a-supportassist-collection-via-idrac9
You can raise an official ticket for the support to have a look. Contact Technical Support | Dell US
Respectfully,
danielco89
1 Rookie
•
3 Posts
0
September 4th, 2025 07:08
@DELL-Young E Thanks for the reply, VD status is still degraded, there was no previous hot swap set as far as im aware.
Can I share TTY here for you to observe?
DELL-Young E
Moderator
•
5.2K Posts
0
September 4th, 2025 08:01
Hello you can try, as long as it's in the format that we can read. Let us have your service tag as well.
Respectfully,
danielco89
1 Rookie
•
3 Posts
0
September 4th, 2025 22:08
Thank you,
TSR20250904165557_.zip
Service Tag: <Private data removed from public view. DELL-Admin>
(edited)