PERC H730P Battery broken off

Hi,

1. Check for Firmware Updates: Ensure that the firmware for both the PERC H730P and iDRAC9 is updated to the latest version. Sometimes, firmware updates can address bugs or improve handling of warnings and alerts.

2. Disable Alerts in iDRAC: While you have set the battery warning to 0 using perccli64, iDRAC might still be configured to flag hardware health issues. You can try the following:

   • Log into the iDRAC web interface.
   • Navigate to the "System" or "Server" section.
   • Look for alerts, notifications, or health settings where you can adjust thresholds or disable specific alerts.

3. Configure PERC Settings: You can try revisiting your PERC settings to ensure no other configurations are set that would trigger alerts.

   • Use perccli64 to explore other settings that might be related to power, health, and alerts.
   • Check the status of the controller and see if there are any pending issues that might need addressing.

@Dell-Martin S​ I did all of the above - both iDRAC and PERC are now with the latest firmware. Disabled IPMI warnings for Batteries and Storage Batteries. Still I have the “System Critical” plastered in red in my iDRAC…

Hi,

1. Set Ignore Battery Warnings via perccli:
   You’ve already tried setting the battery warning to 0 using perccli. You might want to check if there are other related settings for battery monitoring or alerts that could be disabled.

   bash

    

    

   perccli64 /c0 show

   This will show current settings to ensure that changes have taken effect.

2. Update Firmware:
   Ensure that both the PERC H730P controller and the iDRAC firmware are updated to the latest versions. Sometimes firmware updates resolve critical alert issues related to hardware configuration.

3. Check iDRAC Settings:
   In the iDRAC web interface, look for any settings under “Storage” or “Alerts” that pertain to the PERC controller or battery analytics. There may be options to disable alerts based on hardware configuration that need to be adjusted.

4. Disable Alerts for Non-Critical Events:
   If there’s a way to change alert settings for non-critical events within iDRAC, you may be able to suppress battery-related alerts while retaining other system alerts.
   
   

5. Reset iDRAC:
   Sometimes simply rebooting or resetting the iDRAC can help clear persistent alerts. This can be done without powering down the server:

   • Log into iDRAC.
   • Navigate to Dashboard > iDRAC Settings > Power and Reset.
   • Choose Reset iDRAC.

6. Clear SEL (System Event Log):
   After changing settings, old entries in the System Event Log may still show up. Clearing the SEL can sometimes help reset the status.

   • In iDRAC, go to Logs > System Event Log and look for an option to clear or reset the log entries.

7. Check for Controller Configurations or Hardware Compatibility:
   Sometimes certain specific configurations, such as settings on the PERC controller, might impact how alerts are handled. Double-check the configuration options available for the H730P in HBA mode and ensure there is no specific option tied to battery presence that needs adjustment.

8. Check the Alert Configuration via WS-Man:
   If you are comfortable with using PowerShell and have access to the iDRAC via WS-Management, you could check the status of the battery alert through the WSMAN interface and potentially change configuration settings there.

9. Advanced CLI Options:
   Beyond basic commands, see if there are more advanced or undocumented options available in the perccli or storcli tool to suppress battery-related messages.

10. Use racadm Command Line Tool:
    If using iDRAC through the CLI is an option, you might want to look into using racadm commands to change settings related to the alert management for the battery:

    bash

     

     

    racadm set system.alerts.batteryalert 0