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3 Posts

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September 21st, 2024 03:32

hdd not being recognised on slots 2 and 3 on Dell R720

have tried to insert 2 hdds on the 2 slots and both do not get recognised no matter what, i have tried to reseat the cables (i think they are called sata cables or something) but did not help, maybe i need to do something else. seeking help from someone knowledgeable here.

https://imgur.com/gallery/u1DNw1k

You can see slots 2 and 3 do not show up, i have the 2 hdds already inserted. No light on both hdds however when i try to remove the hdds by pressing the button it momentraily shows the light (only upon removing).")

The 2 hdds that i have inserted on 2 and 3 are the same types as the ones on slot 6 and 7.

  

What else can i do to fix this??

controller is a h710 perc mini

Also the hdds do work as i have swapped them and tried on slots 6 and 7 so its definitely an issue with the server and not the hdds.

Picture of the server, no lights on slot 2 and 3 -

https://imgur.com/gallery/dse0Qf6

Thank You

Moderator

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5.1K Posts

September 23rd, 2024 00:37

Hello, you can access RAID controller BIOS to check PD (physical disk) status.

You can access by pressing Ctrl+r for RAID BIOS.

3 Apprentice

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482 Posts

September 25th, 2024 07:39

Power cycle the server once and check if the issue same entered into the raid BIOS and check, if the same gets the drive replacement, Do check the part number using are supported.

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