UEFI0056: A PCIe error has occured . Tesla A2 vs R640 vs XC640

update bios and iDRAC - same problem

Pechen,

I suspect that the error is being caused by the installation of the Tesla A2, the reason being is I am not seeing the Tesla A2 listed under the R640 or the XC640. If you let me know the part number of the card I can see what it is supported in, but it isn't showing supported under either of those systems. 

The GPU's aI show for te XC640 are the NVidia Quandro NVS 310 (part # K3WRC), and for the R640 it would be the Tesla T4 (part # HCKJM) or the same NVidia Quandro NVS 310 listed previously. 

Let me know if this helps.

Dear Chris,

Thank you for reaching out and for your detailed answer. To clarify, the card in question is the NVIDIA Tesla A2 16GB OEM LP, and its part number is 900-2G179-2720-101.

We understand that this GPU is not currently listed as supported under the R640 or XC640 systems, which might indeed be the cause of the error. Could you please verify if there is an updated compatibility matrix or an alternative configuration (new bios update / some system configuration upgrade ) that officially supports the Tesla A2 card? Any additional documentation or guidance you can provide would be very helpful in resolving this matter.

Thank you for your assistance and prompt attention to this issue. I look forward to your guidance.

Best regards,

Serge Pechen

Hello, as far as I know this hasn't been tested by Dell, I'm afraid. We cannot guarantee compatibility.

Respectfully, 

Have you tried in other slots? Tried removing other installed cards as a test to see if they are conflicting with each other? Do you have both CPU's populated, slots are CPU specific. 

Rey
#Iwork4Dell

@DELL-Rey G​ 

Dear Rey,

Thank you for your response and your suggestions.

To clarify, the system is configured with only one CPU. The riser associated with this CPU has two slots, and we have tested the GPU in both of them. The second CPU is not present, but it does have its own riser with one slot.

Additionally, we have conducted tests on both the Dell PowerEdge XC640-10 and R640 servers, following the same approach.

Best regards,

Serge Pechen

Hi,

Based on my findings, nVidia Tesla A2 is a Gen 4 PCIe card; https://www.nvidia.com/en-us/data-center/products/a2/.

PowerEdge R640 and XC640 is using Gen 3 X16 slots which is not compatible: Page 28: https://i.dell.com/sites/csdocuments/shared-content_data-sheets_documents/en/us/poweredge-r640-technical-guide.pdf and Page 24: https://dl.dell.com/topicspdf/dell-xc640-ent-xc_owners-manual_en-us.pdf. 

You can refer to this GPU matrix for supported servers: https://www.delltechnologies.com/asset/fi-fi/products/servers/briefs-summaries/poweredge-server-gpu-matrix.pdf

same problem,NVMe WD Black PCIe 3.0 x8

Hi,

To address and identify the issue, we would request to install compatible hardware. I do not have any documented information that this PCIe card is compatible. If you need to use NVMe drive on PCIe, the server is compatible Dell BOSS PCIe card, page 33: https://dl.dell.com/topicspdf/dell-xc640-ent-xc_owners-manual_en-us.pdf