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May 14th, 2025 12:15
Samsung 32gb 2rx8 pc4 3200aa RAM not recognised on Dell PowerEdge R640
Please, we are having an issue with some RAMs. The system is not recognising them, Samsung 32gb 2rx8 pc4 3200aa.
The steps taken include;
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Add the new DIMMs to the server to increase the memory capacity.Result: New DIMMs were not recognised.
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Remove all the existing DIMMs and put in only the new DIMMs.Result: System failed at POST when it was checking for memory. No memory was found.
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Tested the new DIMMs, one by one.Result: No memory was found
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Updated the BIOS and IDRAC of the Dell R640 server and tested the new DIMMs again, by repeating 1 and 2.Result: Same as before.
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I tried to ascertain if this was a compatibility issue, that is, with the processor or the server.Result: The Processor is compatible with a 32GB 2Rx8. Processor (Intel Xeon Gold 6148 CPU @ 2.40GHz)
No Events found!
DELL-Young E
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5.1K Posts
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May 16th, 2025 01:29
Hello, with this it is best that you contact sales and get a Dell p/n or two
Find Parts & Upgrades for Your Dell Computer & more | Dell USA
The best option is to see what you got and use the same number.
Do you have your service tag handy? It shouldn't be seen in public, please use the DM here https://www.dell.com/community/en/direct-messaging
Respectfully,