PowerEdge R740xd lyfecycle update redscreen The System Detected an exception during the UEFI pre-boot environment. RIP 51668FED mnpdxe.efi

on the logs : 

Numéro de séquence de journal:956
Description détaillée:A CPU page fault (type 0x0E) exception occurred in the pre-boot UEFI environment. A program accessed a page mapped in the virtual address space, but not loaded in physical memory.
Action recommandée:Recently installed hardware or updated software may cause this exception. Update or remove the hardware or software.

Hello,

I'm not finding anything on that specific error: -->RIP 51668FED MnpDxe.efi +001FED

Have there been any hardware changes from the original order?

If the server has been opened at all or recently moved, then open the server and make sure everything is seated and connected properly.

What firmware was being updated?

Could you try redownload the update and try again in case anything was corrupt on the first download?

Next troubleshooting steps I recommend in order listed:

Drain flea power

drain flea power (shut down, disconnect power cables and Network cables, hold in power button 20 seconds with cords removed).

After flea power drain, system has to set for 3 minutes for DRAC to reset without any power plugged in.

Then plug in NIC and power but wait 2 minutes before power on to give DRAC time to initialize.

Try firmware again and Check results

Clear NVRAM. You will need to reset some custom BIOS settings such as boot mode UEFI or any other configured settings.

Clear NVRAM - there is a map under the lid to show the jumper location. Shut down, Set jumper to the Clear position, power on and Post up to the jumper error, shut down and return jumper to original location.

Try firmware again and Check results

Run diagnostics

Boot to F10 LifeCycle Controller (LCC) and run the Diagnostics.

Note any errors and continue testing

Check LifeCycel log and iDRAC System Event log for any errors related

We will get physical access on the server tomorrow. We will you keep you in touch. Thank you for these leads to follow. 

@DELL-Charles R​ 

After NVRAM reset with the jumper , we were able to launch the lifecycle manager but when we configure the ip adress, the red screen came back with the same error... 

We tried everything you suggested. 

Hello,

Thank you for the update. Could you fill in the information below:

*Have there been any hardware changes from the original order?

*If the server has been opened at all   or   recently moved,   then open the server and make sure everything is seated and connected properly.   Have you reseated everything inside?

*What was the result of the hardware diagnostic