Issue with Updating Multiple Network Interface Firmwares Using DSU

Question

Dear Dell Engineers,

We recently discovered an issue when updating the firmware of network interfaces using DSU on our servers.

If the server requires the installation of both Network_Firmware_2WPNV_LN64_23.11.16.22 and Network_Firmware_MGPTR_LN64_23.11.4, the process fails for one of the firmwares:

# dsu --non-interactive --apply-upgrades --source-type=OSNATIVEDELL System Update 2.1.1.0Copyright (C) 2014 -- 2024 DELL Proprietary.Verifying catalog installation ...Installing catalog from repository ...Fetching dsucatalog ...Reading the catalog ...Fetching invcol_LN64_C1KC7_24_12_00_240_A00 ...Verifying inventory collector installationGetting System Inventory ...Determining Applicable Updates ...Fetching Network_Firmware_2WPNV_LN64_23.11.16.22 ...Fetching Network_Firmware_MGPTR_LN64_23.11.4 ...Installing Network_Firmware_2WPNV_LN64_23.11.16.22Installed successfullySome of the updates got failed, Please check the logs for more details.Done! Please run 'dsu --inventory' to check the inventoryProgress report is available at:/usr/libexec/dell_dup/DSU_STATUS.jsonExiting DSU!

As shown above, the stdout and stderr do not provide the reason for failure, only indicating that some of the firmware updates failed.

However, when installing the firmware updates one at a time, they are installed successfully:

Installing Network_Firmware_2WPNV_LN64_23.11.16.22

# dsu --apply-upgrades --source-type=OSNATIVEDELL System Update 2.1.1.0Copyright (C) 2014 -- 2024 DELL Proprietary.Verifying catalog installation ...Installing catalog from repository ...Fetching dsucatalog ...Reading the catalog ...Verifying inventory collector installationGetting System Inventory ...Determining Applicable Updates ...|------------DELL System Update-----------|[ ] represents 'not selected'[*] represents 'selected'[-] represents 'Component already at repository version (can be selected only if -e option is used)'Choose:  q - Quit without update, c to Commit, <number> - To Select/Deselect, a - Select All, n - Select None[ ]1 Broadcom Adv. Dual 10GBASE-T EthernetCurrent Version : 22.61.10.72 Upgrade to : 23.11.16.22, Criticality : Optional, Type : Firmware[ ]2 Broadcom NetXtreme Gigabit Ethernet (BCM5720) - C4:CB:E1:B3:33:DACurrent Version : 22.61.8 Upgrade to : 23.11.4, Criticality : Optional, Type : FirmwareEnter your choice : 1|------------DELL System Update-----------|[ ] represents 'not selected'[*] represents 'selected'[-] represents 'Component already at repository version (can be selected only if -e option is used)'Choose:  q - Quit without update, c to Commit, <number> - To Select/Deselect, a - Select All, n - Select None[*]1 Broadcom Adv. Dual 10GBASE-T EthernetCurrent Version : 22.61.10.72 Upgrade to : 23.11.16.22, Criticality : Optional, Type : Firmware[ ]2 Broadcom NetXtreme Gigabit Ethernet (BCM5720) - C4:CB:E1:B3:33:DACurrent Version : 22.61.8 Upgrade to : 23.11.4, Criticality : Optional, Type : FirmwareEnter your choice : cFetching Network_Firmware_2WPNV_LN64_23.11.16.22 ...Installing Network_Firmware_2WPNV_LN64_23.11.16.22Installed successfullyDone! Please run 'dsu --inventory' to check the inventoryProgress report is available at:/usr/libexec/dell_dup/DSU_STATUS.jsonExiting DSU!

Installing Network_Firmware_MGPTR_LN64_23.11.4

# dsu --apply-upgrades --source-type=OSNATIVEDELL System Update 2.1.1.0Copyright (C) 2014 -- 2024 DELL Proprietary.Verifying catalog installation ...Installing catalog from repository ...Fetching dsucatalog ...Reading the catalog ...Verifying inventory collector installationGetting System Inventory ...Determining Applicable Updates ...|------------DELL System Update-----------|[ ] represents 'not selected'[*] represents 'selected'[-] represents 'Component already at repository version (can be selected only if -e option is used)'Choose:  q - Quit without update, c to Commit, <number> - To Select/Deselect, a - Select All, n - Select None[ ]1 Broadcom Adv. Dual 10GBASE-T EthernetCurrent Version : 22.61.10.72 Upgrade to : 23.11.16.22, Criticality : Optional, Type : Firmware[ ]2 Broadcom NetXtreme Gigabit Ethernet (BCM5720) - C4:CB:E1:B3:33:DACurrent Version : 22.61.8 Upgrade to : 23.11.4, Criticality : Optional, Type : FirmwareEnter your choice : 2|------------DELL System Update-----------|[ ] represents 'not selected'[*] represents 'selected'[-] represents 'Component already at repository version (can be selected only if -e option is used)'Choose:  q - Quit without update, c to Commit, <number> - To Select/Deselect, a - Select All, n - Select None[ ]1 Broadcom Adv. Dual 10GBASE-T EthernetCurrent Version : 22.61.10.72 Upgrade to : 23.11.16.22, Criticality : Optional, Type : Firmware[*]2 Broadcom NetXtreme Gigabit Ethernet (BCM5720) - C4:CB:E1:B3:33:DACurrent Version : 22.61.8 Upgrade to : 23.11.4, Criticality : Optional, Type : FirmwareEnter your choice : cFetching Network_Firmware_MGPTR_LN64_23.11.4 ...Installing Network_Firmware_MGPTR_LN64_23.11.4Installed successfullyPlease restart the system for successful update(s) to take effectDone! Please run 'dsu --inventory' to check the inventoryProgress report is available at:/usr/libexec/dell_dup/DSU_STATUS.jsonExiting DSU!

Expected Behavior:

DSU installs all required firmware updates in a single invocation of the binary.

Actual Behavior:

DSU fails when both firmware updates (Network_Firmware_2WPNV_LN64_23.11.16.22 and Network_Firmware_MGPTR_LN64_23.11.4) are requested in a single commit.

Steps to Reproduce:

1. Use a server with the following network interfaces:

• Broadcom Adv. Dual 10GBASE-T Ethernet (Version: 22.61.10.77)

• NetXtreme BCM5720 Gigabit Ethernet PCIe (em1) (Version: 22.61.8)

2. Downgrade the firmware versions if needed to get more old versions.

3. Attempt to update both firmwares using DSU in a single command.

Affected configurations (it's not a complete list of the affected configurations):

Dell R750 / 2xIntel Xeon Gold 6348 / 768 GB RAM / 2 x 1 TB SATA / 2 x 7.68 TB Intel SSD D3-S4520 Series / H755
Dell R540 / 2xIntel Xeon Silver 4214 / 128 GB RAM / 2 x 480 GB SSD / Perc H730P
Dell R340 - E-2288G - 3.5" - 10G, 4 x 32GB DDR4, 2 x 480 GB SSD
Dell R440 - 4 x 3.5" / 2 x Intel Xeon Silver 4214 / 32GB RAM / 1 x 2 TB SATA
Dell R240 - E-2134 - 3.5", 1 x 32GB DDR4, 2 x 960GB SATA
Dell R760 - 2x Gold 6448Y, 2 x 64GB DDR5, 2 x 480GB nvme m2, BOSS-N1
Dell R650xs, 2 x 32GB DDR4, 2 x 2TB SATA3 3.5", 1 x 960 SSD PCIe, H345

Could you please investigate this issue?

DELL-Chris H · Answer

Rudniev.vv,   Thank you for bringing the issue to our attention, in order for me to escalate this to the OpenManage group I would need some additional information from you. Due to the sensitivity of these details I would like you to respond on the Private Message I am sending you with a svc tag and company name/customer number. That will give me the ability to send it up.    Thank you.

Cistec · Answer

I just updated the firmware of the Broadcom network cards on a Dell R650 server with that combination of network cards and I have exactly the same problem. Network cards with firmware 23.11.16.22 do not communicate over the network.
The cards are:
Embeded NIC Broadcom NetXtreme Gigabit Etherne with firmware 22.61.8 upgraded to 23.11.4.
3 PCI network cards Broadcom Adv. Dual 10GBASE-T Ethernet and Broadcom Adv. Dual 10Gb Ethernet (SFP+), all 3 with firmware 22.71.11.13 upgraded to 23.11.16.22

Cistec · Answer

I hadn't mentioned that I did the update through the iDrac web.
I have tried to download and install the firmware (Network_Firmware_2WPNV_WN64_23.11.16.22.EXE) again, but this time manually, through the iDrac, but it remains the same.

DELL-Erman O · Answer

Hi,

Actually I could'nt see any known isssues with regarding the issue. Sometimes network drivers need to be updated along with the firmware. So, make sure to check the driver. If the issue still persists, you might want to roll back to the previous firmware version

Hope that helps!

PowerEdge Hardware General

Issue with Updating Multiple Network Interface Firmwares Using DSU

Was this post helpful?