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39
September 19th, 2025 10:21
IDRAC gray interface
Hello. I've been purchased couple of PowerEdge R650 server. And on one of it have grey IDRAC interface. We can not understand why. Other servers have common-used blue.
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DELL-Charles R
Moderator
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4.6K Posts
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September 19th, 2025 15:09
Hello,
While it appears cosmetic, the System is Healthy, there should not be an issue in the color.
I would recommend make sure all the system firmware is up to date.
Origin3k
4 Operator
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2.3K Posts
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September 19th, 2025 15:39
It might be possible that you bought an Appliance or a OEM.
I have also grey looking iDRAC GUIs here.
Regards,
Joerg
user_77e160
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4 Posts
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September 20th, 2025 10:03
@DELL-Charles R Bios and IDRAC have last updates.
BIOS - 1.18.1
IDRACE - 7.20.60.50
It's still grey. And we don't know why.
user_77e160
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September 20th, 2025 10:04
@Origin3k Hello. How we can determine that server Appliance or OEM?
DELL-Charles R
Moderator
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4.6K Posts
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September 22nd, 2025 20:33
Hello,
If you Input service tag here:
https://www.dell.com/support/home/en-us
does it show as: OEM R650
user_77e160
1 Rookie
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4 Posts
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September 23rd, 2025 09:49
@DELL-Charles R No, it's shows that.
DELL-Charles R
Moderator
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4.6K Posts
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September 24th, 2025 20:45
Hello,
Could you reply to the Direct Message (DM) with the service tag?
DM are in the top right corner of the Forum page. Looks like a quote bubble.