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June 27th, 2025 13:06
Dell R640(E560F) Intel X550 4-port OCP firmware update partial failure - 2 ports stuck at 20.0.8
**Issue Description:**
I have a Dell PowerEdge R640 with a 4-port Intel X550 OCP network card. I'm experiencing a partial firmware update failure where only 2 out of 4 ports can be updated to the latest firmware.
**Hardware Details:**
- Server: Dell PowerEdge R640
- Network Card: Intel X550 4-port OCP (rNDC)
- Current Firmware Versions:
- eno1 (19:00.0): 23.0.8 ✅ (updated successfully)
- eno2 (19:00.1): 23.0.8 ✅ (updated successfully)
- eno3 (1a:00.0): 20.0.8 ❌ (update failed)
- eno4 (1a:00.1): 20.0.8 ❌ (update failed)
**What I've Tried:**
1. Dell DUP firmware update - partial success (2/4 ports)
2. Intel nvmupdate64e tool - same result
3. iDRAC firmware update - failed with SUP0550 error
4. CSIOR enabled and reboot completed
5. Physical PCIe reset and driver reload
**Error Messages:**
- iDRAC: "SUP0550 - NVM write failed"
- nvmupdate64e: "Update failed - An error occurred when updating a firmware module"
**Questions:**
1. Is this a known limitation of OCP X550 cards where ports are grouped separately?
2. Has anyone successfully updated all 4 ports on similar hardware?
3. Are there any OCP-specific firmware update procedures?
4. Should I use EFI shell instead of Linux tools?
**System Environment:**
- OS: Proxmox VE (Debian-based)
- iDRAC: [your version]
- Current driver: ixgbe
Any guidance would be greatly appreciated!
DELL-Rey G
3 Apprentice
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1K Posts
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June 27th, 2025 16:08
if this system was in my possession, I would:
boot to F2>Devices> go into each nic port and set to defaults. exit and reboot.
on the reboot, before OS loads, I would shut down system and pull power cords.
next, I would use idrac to load a fw version that is between the 2 versions you have now, so that the higher versions get dngraded and the lower version gets upgraded.
Cross fingers that it works. if it still doesnt work, I would think the card is bad.
Rey
#Iwork4Dell
RickyChen
1 Rookie
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4 Posts
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June 28th, 2025 12:27
@DELL-Rey G After flashing several different firmware versions, the issue has been resolved and everything is working properly now. Thank you for your support.
DELL-Young E
Moderator
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5.1K Posts
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July 3rd, 2025 06:34
Hello, I'm glad your issue has been resolved. Let me link a related article for anyone that may encounter the same or a similar issue in the future.
https://www.dell.com/support/kbdoc/en-au/000134013/dell-poweredge-update-the-firmware-of-single-system-components-remotely-using-the-idrac
Respectfully,